Team Member Services Supervisor

Piedmont Airlines, Inc.; Charlotte (NC); In loco; USD 22.000 - 31.000; Tempo pieno

Descrizione del lavoro

Piedmont Airlines, Inc. is seeking a Team Member Services Supervisor to coach and develop staff in a busy office environment.

You will supervise the daily operation of the TMS office, create work rosters, manage payroll processing, and handle employee questions while maintaining confidential records. The ideal candidate has strong Excel and Microsoft Office skills, excellent communication and organizational abilities, and a proven record as a team leader.

Competenze

• Previous administrative experience in a busy office environment.
• Strong organizational skills with ability to multi-task.
• Advanced Microsoft Excel skills.
• Excellent verbal and written communication skills.
• Proven success as a team leader with ability to pre-plan.
• Experience in conflict resolution and de-escalation.

Mansioni

• Supervise daily operation of the TMS office.
• Create daily work rosters and manage payroll processing.
• Resolve employee questions and document complaints.
• Maintain confidential employee records.
• Lead agents in administrative tasks and cross-group collaboration.

Conoscenze

Administrative experience

Organizational skills

Excel proficiency

Communication skills

Team leadership

Conflict resolution

Strumenti

QIK

Microsoft Office Suite

Outlook

Roster Apps

Workday

SharePoint

Descrizione del lavoro

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is in the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a reliable, motivated professional to join our team as a Team Member Services Supervisor. The Team Member Services (TMS) Supervisor is responsible for coaching and providing career development to the staff. This position manages the operational activities of the department in accordance with established policies and procedures. Administrative duties assigned may include daily/weekly/monthly reports. This role also supports the operation in leading the other agents in administrative tasks, such as monitoring phones, maintaining employee personnel files, and payroll processing. The successful candidate will have excellent organizational skills, communication skills, and have an advanced ability with Microsoft Excel. This position reports to the Department Manager, Team Member Services.Essential Duties:Supervise the daily operation of the TMS officeCreate daily work rosters, database entry, payroll processingResolve employee questions and document complaintsCorrect non-compliant behavior and implement corrective action as neededMaintain a high level of confidentialityGuide team members in collaborating with external workgroups to complete projects and tasksMaintain electronic pay recordsMonitor and maintain station employee dependability records and administer corrective action reportsJob Qualifications and Competencies:Previous administrative experience in a busy office environmentOutstanding organizational skills and ability to multi-taskAbility to work independently meeting specified deadlinesAbility to work well with all levels of management and support staffAdvanced ability with Microsoft ExcelExcellent verbal and written communication skillsProven success as a team leader with ability to pre-planExperience in conflict resolution and de-escalationPrior experience with internal controls processes for accountable itemsAbility to work a flexible schedulePreferred Qualifications:Computer skills to include QIK, Microsoft Office Suite, and OutlookFamiliarity with Roster Apps, Workday, and SharePointKnowledge of basic airport procedures and fundamental job requirements for gate and ramp agentsCurrent Piedmont employee with a minimum six (6) months of serviceKnowledge of payroll processes, corrective action forms, and delegation of administrative tasksWork Environment:Standard office environment, use of telephones, computers, and other office equipmentPhysical Requirements:Occasional lifting up to 25 poundsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$19.18/HourlyPiedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:November 3, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.