Team Member Services Manager

Retirement Living; Reston (VA); On-site; USD 76,500 - 93,500; Full time

Job summary

A senior living community located in Reston, VA is seeking an HR Team Member Services Manager. This position involves administering key HR processes such as recruitment, training, performance management, and compliance with labor standards. Candidates should have strong communication and organizational skills, at least 3 years of experience in financial management, and a high school diploma with a preference for a bachelor's degree. The role offers a full-time schedule, starting salary of $85K plus a 10% bonus.

Qualifications

• Excellent verbal and written communication skills; ability to interact with people of all ages.
• Strong time-management and organizational skills; ability to handle multiple projects.
• Minimum of 3 years in a financial management role, preferably in retirement living or home-care.

Responsibilities

• Administer the recruitment process including placing ads, reviewing applications, and conducting interviews.
• Lead the performance management process, train managers, and administer performance appraisals.
• Maintain records of licenses and certifications; notify staff of expiry dates.

Skills

Verbal and written communication skills

Time-management and organizational skills

Analytical skills

Proficiency in Excel, Word, Outlook, PowerPoint

Knowledge of HR functions

Education

High school diploma

Bachelor's degree

Tools

Property Management Systems

Job description

Fostering the right solutions & connections

Company - Kensington Senior Living
Reston, VA, USA

Our Promise is to love and care for your family as we do our own—and this extends to our team members too! Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve.

Salary: Starts at 85K with 10% bonus
Schedule: Full-Time

Job Overview

The HR Team Member Services Manager is responsible for establishing and administering key human resources processes and programs, including recruitment, orientation, training and professional development, performance management, and compensation/benefits.

Responsibilities

• Administer the recruitment process, including placing ads, reviewing applications, pre‑screening, scheduling interviews, conducting background checks, administering pre‑employment testing, and executing written job offers.
• Develop and manage the training program to ensure all team members meet position requirements, update training requirements, provide resources, track effectiveness, and facilitate new‑member orientation.
• Lead the performance management process, train managers to coach and discipline staff, establish reward/recognition programs, administer performance appraisals and improvement reviews, investigate performance issues, maintain the "Open Door" communication system, and conduct exit interviews.
• Maintain records of licenses and certifications (CPR, First Aid, LPN, CNA, RN, ServSafe, etc.), notify staff of expiry dates, and update records upon renewal.
• Administer team‑member benefits programs, including open enrollment, claim resolution, change reporting, payment approvals, and benefit communication.
• Assist in developing and implementing personnel policies and procedures; maintain and distribute the team‑member handbook and HR policy manual.
• Process staff payroll and maintain accurate payroll records.
• Develop and maintain affirmative action programs, file EEO‑1 reports annually, and keep other EEO compliance records.
• Ensure state and federal regulatory and record‑keeping requirements are met for labor standards, compensation, hiring, and unemployment compensation; represent the company at related hearings.
• Maintain Human Resource Information System records and compile required reports.
• Administer employee appreciation programs, such as birthdays, anniversaries, team‑member‑of‑the‑month awards, and newsletter stories.
• Pursue professional development activities and attend training courses as required.

Qualifications

• Excellent verbal and written communication skills; ability to interact with people of all ages and abilities with a positive attitude.
• Strong time‑management and organizational skills; ability to handle multiple projects concurrently.
• Analytical skills and proficiency in Excel, Word, Outlook, PowerPoint, and Property Management Systems.
• Knowledge of Generally Accepted Accounting Principles, local, state, and federal tax laws, and labor and employment practice requirements.
• Minimum of 3 years in a financial management role (retirement living or home‑care background preferred).
• Knowledge of HR generalist functions; experience in managing HR generalist functions preferred.
• High school diploma required; bachelor’s degree strongly preferred.
• Ability to work flexible hours, including weekends and evenings.
• Criminal background check cleared in Virginia.
• Maintain a clean and well‑groomed appearance in accordance with the dress code.

Mental and Physical Requirements

• Stand, walk short and long distances for extended periods.
• Lift or carry objects exceeding 25 pounds.
• Reach above, below, and at shoulder height.
• Remain calm and positive in stressful situations.