Team Member, Petsense

Petsense by Tractor Supply; Union (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in retail is seeking a dedicated Team Member to join their dynamic team. This role involves engaging with customers and providing exceptional service while managing various tasks, from operating the cash register to ensuring the well-being of live animals. The ideal candidate will possess strong communication and problem-solving skills, along with a passion for pets. With a focus on teamwork and customer satisfaction, this position offers a unique opportunity to contribute to a positive retail environment. Join a company that values its team members and offers comprehensive benefits to support your career growth.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

Tuition reimbursement

Family planning resources

Qualifications

• No experience required; retail experience preferred.
• Reading, writing, and counting skills necessary.

Responsibilities

• Interact with customers and team members to provide legendary service.
• Operate cash register and assist customers with purchases.
• Ensure safety and well-being of live animals.

Skills

Customer service

Communication skills

Problem-solving

Basic computer skills

Pet/live animal knowledge

Education

High school diploma or equivalent

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, you should be available, flexible, adaptable, and service-oriented, capable of fulfilling the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make the experience Memorable
• Perform a variety of duties during 95% of your day, including but not limited to:
  • Operate cash register/computer following established cash handling procedures
  • Merchandise recovery
  • Participate in freight processing
  • Complete Plan-o-gram procedures (merchandising, sets, resets)
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing and maintaining holding tanks
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

No experience required; retail experience and pet/live animal knowledge are preferred. A high school diploma or equivalent is preferred but not required; however, reading, writing, and counting skills are necessary.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ability to resolve issues ethically and with minimal conflict

Working Conditions

• Indoor environment with moderate noise levels
• Hard surfaces such as concrete or asphalt; adequate lighting and temperature
• Shifts generally range from 4 to over 8 hours
• Promote a safe and productive environment following safety guidelines

Physical Requirements

• Position is non-sedentary; requires movement throughout the store and outdoors
• Operate equipment safely and efficiently
• Occasionally lift or reach overhead
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently
• Move throughout the store for entire shifts
• Access all store areas safely
• Operate store equipment continuously
• Read, write, and count accurately for documentation
• Communicate effectively with team and customers
• Process merchandise through POS system
• Handle live animals, equipment, and merchandise weighing up to 50 pounds
• Complete all training and certification requirements

Disclaimer

This overview is not exhaustive. Perform all duties as assigned by your supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide us in providing legendary service and fostering a positive culture. We support balanced lives through our benefits and total rewards offerings. Your opportunity is out here at Tractor Supply and Petsense.