Team Member, Petsense

Petsense by Tractor Supply; Ocala (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Team Member to join their dynamic environment. This role involves engaging with customers and pets, supporting sales initiatives, and ensuring a memorable shopping experience. You will be responsible for various tasks, including operating the cash register, merchandising, and caring for live animals. If you have a passion for pets and enjoy providing exceptional service, this opportunity is perfect for you. Join a team that values flexibility, adaptability, and a commitment to customer satisfaction while enjoying comprehensive benefits and a supportive work culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet/live animal knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing legendary customer service.
• Operate cash register, merchandise recovery, and assist customers with purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a variety of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures (merchandising, sets, resets)
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize and maintain holding tanks, and care for live animals as required
  • Complete all related documentation
• Other duties as assigned.

Required Qualifications

• Experience: No experience required; retail and/or pet/live animal knowledge preferred.
• Education: High school diploma or equivalent preferred, but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Indoor environment with moderate noise; outdoor areas with hard surfaces.
• Shifts generally no less than 4 hours, may exceed 8 hours.
• Maintain a safe, productive work environment following safety guidelines.

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoor areas.
• Ability to operate equipment safely and efficiently.
• Ability to lift or reach merchandise overhead and move merchandise weighing up to 50 pounds.
• Ability to stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Ability to communicate effectively and complete documentation accurately.
• Complete all required training and certification.

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by your supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources.