Team Member, Petsense

Petsense by Tractor Supply; Mount Pleasant (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to provide exceptional customer service while supporting selling initiatives. In this dynamic role, you will engage with customers and their pets, operate cash registers, and ensure the safety of live animals. Your adaptability and service-oriented mindset will be key in creating memorable experiences for customers. Join a team that values your contributions and offers a comprehensive benefits package, including medical and tuition reimbursement. If you are passionate about pets and enjoy working in a collaborative environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Retail experience and/or pet/live animal knowledge is strongly preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing legendary customer service.
• Operate cash register and assist customers with loading purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Pet Knowledge

Education

High School Diploma or Equivalent

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Recovery of merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures (merchandising, sets, resets)
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing and maintaining holding tanks
  • Complete all documentation related to these duties
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education: A high school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

Preferred knowledge, skills, or abilities

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Work environment is generally indoors with moderate noise.
• Work shifts vary but are generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to safety guidelines.

Physical Requirements

• This position is non-sedentary.
• Must have the physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
• Ability to operate all related equipment safely and efficiently.
• Occasional lifting or reaching overhead.
• Frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and ladder climbing.
• Ability to move throughout the store for an entire shift.
• Ability to access all store areas safely.
• Operate store equipment such as computers and cash registers.
• Read, write, and count accurately for documentation.
• Effective communication skills.
• Ability to process merchandise through the point-of-sale system.
• Move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Complete all required training and certification.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are our top priority. We offer a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide our culture and decision-making. We believe in managing your time for success and supporting your well-being. Your opportunity is out here with Tractor Supply and Petsense.