Team Member, Petsense

Petsense by Tractor Supply; Commerce (GA); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their dynamic environment. This role focuses on providing exceptional customer service while engaging with pets and their owners. You'll support various selling initiatives and perform essential tasks to ensure a memorable shopping experience. Ideal candidates will have a passion for animals and a commitment to teamwork. If you're ready to make a positive impact in a lively retail setting, this opportunity is perfect for you!

Qualifications

• No experience required; retail and/or pet/live animal knowledge preferred.
• Ability to read, write, and count accurately is essential.

Responsibilities

• Engage with customers and provide legendary customer service.
• Operate cash register and assist customers with purchases.
• Ensure the safety and well-being of live animals.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply.

Overall Job Summary:

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%):

1. Maintain regular and predictable attendance.
2. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
3. Support selling initiatives (TEAM):
   • Thank the Customer
   • Engage with the customer and/or pet
   • Advise on products or services
   • Make it Memorable
4. Perform a combination of duties during 95% of the day, including:
   • Operate cash register/computer following cash handling procedures
   • Recovery of merchandise
   • Participate in freight process
   • Complete Plan-o-gram procedures
   • Assemble merchandise
   • Perform janitorial duties
   • Execute price changes/markdowns
   • Assist customers with loading purchases
   • Ensure the safety and well-being of live animals
   • Complete all documentation related to duties
5. Perform other duties as assigned.

Required Qualifications:

• Experience: No experience required; retail and/or pet/live animal knowledge preferred.
• Education: High school diploma or equivalent preferred; ability to read, write, and count accurately is essential.

Preferred Knowledge, Skills, and Abilities:

• Pet/live animal, pet food, pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Interpersonal skills and ability to resolve issues ethically with minimal conflict.

Working Conditions:

• Indoor environment with moderate noise.
• Hard surfaces like concrete or asphalt; adequate lighting and temperature.
• Shift durations typically no less than 4 hours, may exceed 8 hours.
• Promote a safe and productive environment, adhering to safety guidelines.

Physical Requirements:

• Non-sedentary role requiring movement throughout the store and outdoor areas.
• Operate equipment safely and efficiently.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all store areas safely.
• Operate store equipment and complete documentation accurately.
• Process information and merchandise through POS system.
• Transfer merchandise weighing up to 50 pounds.
• Complete all training and certification requirements.
• Lifting up to 50+ pounds.

Disclaimer:

This job description provides an overview of responsibilities and is not exhaustive. All duties as assigned by supervisors should be performed.