Team Member, MilkShake Factory, McCandless

msf; Pittsburgh (Allegheny County); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Competitive wages

Flexible schedules

Growth opportunities

Insurance eligibility

401k match

Paid time off

Penguins partnership perks

Free milkshake

Employee discount

Job summary

The MilkShake Factory in Pittsburgh is seeking energetic Team Members to join our family of ice cream, shakes, and chocolates. You’ll help us create memorable guest experiences with friendly service, quick upselling, and a welcoming smile.

We offer flexible schedules, opportunities for growth, and benefits like insurance eligibility, a 401k match, and employee perks. Join us and be part of a team that loves making moments sweeter for every guest.

Qualifications

• Friendly, approachable, and customer-focused service.
• Ability to thrive in a fast-paced team environment.
• Attention to detail with a focus on safety and quality.
• Flexible availability—mornings, nights, weekends, and holidays.
• Cash-handling or retail experience is a plus.

Responsibilities

• Serve milkshakes, sundaes, chocolates with consistency and flair.
• Provide exceptional customer service and upsell.
• Assist guests with recommendations and samples.
• Keep the shop organized, clean, and stocked.
• Support seasonal promotions and displays.
• Ensure cash-handling and food safety standards.
• Jump in to keep the team moving.

Skills

Customer service

Cash handling

Team player

Flexible schedule

Job description

Join Our Team

Do you love milkshakes, chocolate, and creating unforgettable moments? At the MilkShake Factory, our team is the heart of everything we do. Since 1914, our family’s passion for chocolate has been passed down through generations — and today, we’re Pittsburgh’s premier destination for handspun shakes, craft sundaes, and gourmet chocolates.

We’re looking for energetic, customer-focused Team Members to help us keep things spinning, shaking, and smiling every day.

Why You’ll Love Working Here

We believe in taking care of our team just like family. Here’s what you can expect:

• Competitive Wages + Tips
• Flexible Schedules (perfect for students, parents, or anyone who needs balance)
• Growth Opportunities into management and beyond
• Medical, Dental, Vision, & Life Insurance eligibility
• 401k with Employer Match
• Paid Time Off + Holiday Pay
• Pittsburgh Penguins® Partnership Perks – tickets, merch, and more!
• Free Milkshake Each Shift
• 40% Employee Discount (chocolate included!)

What You’ll Do

As a Team Member, you’ll be the reason guests leave with a smile. You’ll:

• Serve up milkshakes, sundaes, chocolates, and joy with consistency and flair
• Share our story and products while providing exceptional customer service
• Help guests discover new favorites through sampling, recommendations, and upselling
• Keep our shop organized, clean, and stocked (from retail shelves to freezers)
• Support fun seasonal promotions and displays
• Ensure food safety and cash-handling practices are always followed
• Jump in as needed to keep the team moving smoothly

What We’re Looking For

• Strong people skills — friendly, approachable, and ready to connect
• Ability to thrive in a fast-paced team environment
• Attention to detail with a focus on safety and quality
• Flexible availability — mornings, nights, weekends, and holidays
• Customer service or cash-handling experience is a plus
• Bring the energy- you’ll need it movin’ and shakin’ on your feet all day!

About Us

At the MilkShake Factory, you’ll do more than just make milkshakes — you’ll create experiences. We’re passionate about community, inclusivity, and growth. Whether it’s your first job or building a career in hospitality or management, you’ll have the chance to learn, grow, and make sweet memories along the way.

The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.