Team Member: Front of House

ZippyApp - Recruitment Marketing; Knightdale (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Smithfield’s Chicken ‘N Bar-B-Q in Knightdale is looking for cheerful and dedicated team members to join our front service line. The role focuses on providing excellent customer service in a fast-paced environment with opportunities for growth and training.

The ideal candidates should demonstrate consistency, reliability, and a positive attitude, and will be tasked with engaging guests and maintaining a clean dining area.

Qualifications

• Consistency and Reliability in service.
• Ability to smile and create eye contact.
• Enthusiastic communication skills.

Responsibilities

• Deliver hot and fresh food to guests.
• Help maintain a clean and welcoming environment.
• Train in food production roles as needed.

Skills

Teamwork

Cheerful and Positive Attitude

Customer Service

Excellence

Job description

For over 30 years, Smithfield’s Chicken ‘N Bar-B-Q, has focused on creating an enjoyable dining experience for our customers. We offer a fast-paced and rewarding work environment with extensive hands‑on training, and a performance‑based career advancement program. At Smithfield’s Chicken ‘N Bar-B-Q, we strive to be the best host. From the moment you walk through the door, you are our guest. Our staff personally delivers hot and fresh food right to your table, refills your drink, and even takes care of discarding your trash. Our goal is for you to relax and enjoy the experience. There are currently 30 locations stretching from the NC coast to the Piedmont with plans of expansion. This would not be possible without our loyal customers. The potential for growth with our team is exponential.

Requirements/Responsibilities

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others
• Have a passion for Excellence

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Use approved Hospitality language
• Bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 40 pounds.

This role is focused on customer service positions in our front service line and may include training in food production roles in the kitchen. Team Member position is generally offered as full time or part time restaurant job. Prior experience as customer service, cashier, associate, restaurant crew member, team member or other restaurant job experience is not required but is preferred.