Team Member - Estate Transition Specialist

Caring Transitions; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

JazzHR is seeking a compassionate Team Member to assist seniors and families during life transitions such as downsizing and relocations. This role involves sorting, organizing, and preparing items while delivering excellent customer service. Team Members will work primarily on the west side of Cincinnati and must be adaptable in varying environments.

Ideal candidates should possess strong communication skills, a positive attitude, and the ability to maintain empathy during emotional times.

Qualifications

• Strong customer service and communication skills are essential.
• Must have a positive attitude and professional demeanor.
• Comfortable using smartphones and mobile apps for work purposes.

Responsibilities

• Assist with sorting, organizing, packing, and resettling belongings.
• Deliver exceptional customer service to clients, families, and community partners.
• Work collaboratively with team members to complete projects efficiently.

Skills

Customer service skills

Communication skills

Dependability

Adaptability

Interest in antiques and collectibles

Job description

Position Overview

The Team Member role supports seniors and families through life transitions including downsizing, relocation, estate clear-outs, online auctions, and home preparation services. Team Members work directly with clients and fellow team members to provide compassionate, organized, and efficient support during often emotional transitions. This position is ideal for someone who enjoys helping people, staying active, working in different environments, and being part of a supportive team.

Key Responsibilities

• Assist with sorting, organizing, packing, and resettling household belongings
• Prepare items for online auction, donation, shipping, or disposal
• Photograph and catalog items using mobile technology
• Stage and organize homes for estate sales, auctions, or move preparation
• Support auction pickup events and estate sale operations
• Deliver exceptional customer service to clients, families, and community partners
• Maintain respectful, compassionate, and professional communication with clients and coworkers
• Work collaboratively with team members to complete projects efficiently
• Follow company procedures for handling client property with care and confidentiality
• Adapt to changing project needs, timelines, and work environments
• Perform additional duties as assigned

Qualifications & Skills

• Strong customer service and communication skills
• Positive attitude and professional demeanor
• Dependable with prompt and regular attendance
• Comfortable using smartphones and mobile apps
• Ability to work both independently and as part of a team
• Flexible and adaptable in fast-paced environments
• Interest in antiques, resale, collectibles, or online marketplaces is a plus
• Ability to maintain discretion and empathy when working with families in transition
• Reliable transportation and valid driver’s license preferred

Physical/Environmental Requirements

• Ability to frequently stand, walk, bend, and lift
• Ability to lift and move boxes, furniture, and household items as needed
• Comfortable working in homes with varying levels of clutter, dust, or cleanliness
• Ability to work in different environments and weather conditions as needed

Work Locations

• Territory is primarily on the west side of Cincinnati, but job sites can be throughout the tri-state in Harrison, Hamilton, Fairfield, Downtown, Indiana or Northern Kentucky.

Why Join Us?

• At Caring Transitions, we help families navigate major life transitions with compassion and professionalism. Our team members make a meaningful difference while working in a flexible, team-oriented environment where every day is different.