Team Member - 10131

Pollo Tropical; Hollywood (MD); On-site; USD 16,531 - 22,041; Full time

Job summary

Pollo Tropical in Hollywood, MD is seeking a team member to ensure friendly guest experiences through greeting, order taking, and accurate service. You will assist in food preparation, maintain cleanliness, and help operations run smoothly in a fast-paced setting.

This role requires reliability, ability to multitask, and basic math for cash handling. You will learn POS systems and kitchen screens to support timely service while upholding health and safety standards and customer satisfaction.

Qualifications

• Must be at least 16 years of age.
• Ability to greet customers and take orders clearly.
• Ability to work in a fast-paced environment and follow safety rules.

Responsibilities

• Greet and thank customers.
• Place customer food and beverage orders via verbal or automated systems.
• Relay orders from service counter to kitchen operations.
• Cook, prepare and portion food and beverages using kitchen equipment.
• Stock kitchen and service materials as needed.
• Fill customer orders as part of coordinated operations.
• Handle payments and provide correct change at the cash register.
• Unload deliveries of supplies to the restaurant.
• Clean interior and exterior of the restaurant; sweep and mop floors and surfaces.
• Follow alcohol laws when applicable and maintain safe access to the restaurant.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Teamwork

English proficiency

Cash handling

Tools

POS Cash Register

Kitchen Screens

Recipes

iPads

Job description

Summary

Responsible for the completion of a variety of tasks relating to the preparation and service of food to customers, and to the maintenance of a clean and pleasant dining environment.

Essential Duties and Responsibilities

• Greet and thank customers
• Place customer food and beverage orders through verbal communication and/or automated systems.
• Relay customer food and beverage orders from service counter to kitchen operations.
• Cook, prepare, package and pour food and beverages in kitchen operations by and/or through the use of kitchen equipment, such as fryers, open‑flamed gas grills, cooking vats, ice machines, food processors, and other small wares while utilizing proper food safety and sanitation procedures.
• Stock kitchen and customer service operations with necessary food, beverage, packaging and service materials.
• Fill food and beverage orders of customers as part of the coordinated kitchen and customer service operations.
• Collect customer payments and return proper change to customers through use of cash register.
• Unload deliveries of food, beverage, packaging and serving materials to restaurant.
• Clean the interior and exterior of the entire restaurant premises. Cleaning work shall entail sweeping and mopping floors, scrubbing, rinsing and polishing tables, seats, windows, doors, countertops, kitchenware, and kitchen equipment, and removing unused items from dining area and litter from the premises.
• Observe/follow alcoholic beverage laws, when applicable.
• Maintain safe public access to the restaurant.
• Perform all other duties as assigned by management.

Supervisory Responsibilities

No supervisory responsibilities

Qualifications

• An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Must be at least 16 years of age.

Knowledge, Skills and Abilities

• Must have the ability to receive and respond promptly to requests, orders and instructions.
• Must have the ability to communicate with customers and coworkers.
• Must have the ability to comprehend and appropriately react to others.
• Must have the ability to perform multiple tasks.
• Must have the ability to adjust to changing assignments.
• Must have the ability to maintain productivity, composure, and a pleasant attitude under pressure.
• Must be able to speak English in positions requiring immediate customer contact.
• Must be able to learn POS Cash Register, Kitchen Screens, Recipes.
• Must be able to navigate and use technology such as iPads, laptops, and other digital tools essential for daily operations.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the team member is regularly required to stand, walk, talk, or hear. The employee is frequently required to use hands to handle or feel, and to reach with hands and arms. The employee is frequently required to grasp and carry items. The employee is periodically required to lift weight from 25 up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderate to high. Continuing variety of conditions depending upon season, day of week, and time of day.

Team Member | Cashier | Cook | Line Server | Grill | Prep

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.