Team Member

Whistle Express Car Wash; Wilmington (NC); On-site; USD 13,000 - 19,000; Full time

Job summary

Whistle Express Car Wash is seeking an energetic Associate to guide guests through the wash experience and keep the lot running smoothly. You’ll be on the move, interacting with guests, and supporting daily operations in a fast-paced environment.

There’s a 60-day training program, no prior experience required, and a strong emphasis on ownership and teamwork. The role involves outdoor work, physical activity, and delivering an excellent customer experience every shift.

Qualifications

• No experience required; 60-day certification program provided.
• Ability to work outdoors in various weather conditions.
• Physically active and able to perform manual tasks.

Responsibilities

• Provide excellent customer service with a friendly, professional attitude.
• Support membership growth through consistent processes and guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Operate wash and related stations following safety procedures.
• Maintain clean, organized work areas and ensure a positive guest experience.

Skills

Customer service

Sales and membership growth

Account management

Teamwork

Physical endurance

Job description

Most places will give you a job. We give you something to own. At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better. The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.

Key Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

What We're Looking For

• You take ownership. You don't wait to be told twice, and you don't leave things half done.
• You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.
• You bring the energy. Positive, team-first, and genuinely into doing the job well.
• You're physically active and comfortable working outdoors in all kinds of weather.
• No experience required. A 60-day structured certification program sets you up from day one. You're not cleaning a car. You're clearing the way.

Base Pay Range

$9.20 - $14.00

Most places give you a job. Whistle gives you something to own.

We share the responsibility for creating the best experience for our customers, team members, and facilities.

Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things.

Take Accountability - We take ownership of our actions, commitments, and results.

Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity.

Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.