Team Member

Whistle Express Car Wash; Virginia (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Whistle Express Car Wash is hiring for a Customer Service and Operations role across our Wash and Convenience Stations. The role focuses on delivering excellent service, supporting membership growth, and maintaining a clean, safe work environment.

You will handle member sign-ups and account management, assist with wash operations, and ensure smooth opening and closing duties while upholding company standards and safety protocols.

Qualifications

• Customer service experience and professional communication.
• Ability to follow safety and cleanliness procedures.
• Capable of handling member sign-ups and account changes.
• Willingness to perform opening/closing duties and general site upkeep.

Responsibilities

• Welcome Station and Sales: provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Wash Station: follow safety procedures, identify preexisting conditions, operate wash equipment safely.
• Convenience Station: engage with customers professionally to ensure a positive experience and encourage Google reviews; manage member accounts and plan changes.
• Stock and organize detail centers to maintain accessibility and inventory accuracy; empty trash cans and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters; perform general site upkeep.

Job description

Key Responsibilities

• Welcome Station and Sales Performance Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.