Team Member

Potbelly; Springfield (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

A popular sandwich shop in Springfield is seeking a friendly Team Member to provide excellent customer service and prepare quality food in a fast-paced environment. The ideal candidate enjoys working with others, has strong communication skills, and is able to handle the kitchen atmosphere. Positions are part-time with flexible shifts including days, afternoons, and nights. Health benefits and career growth opportunities available.

Benefits

Competitive pay

Medical, Dental & Vision Insurance

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Qualifications

• Friendly and customer service oriented.
• At least 16 years of age.
• Able to stand/walk for a minimum of 3 hours as needed.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

• Prepare quality finished products efficiently.
• Comply with health and safety standards.
• Effectively handle customer complaints and issues.
• Work multiple stations as directed.

Skills

Customer service orientation

Strong communication skills

Team player

Ability to handle kitchen heat

Ability to manage allergens

Basic lifting ability

Job description

PAY TRANSPARENCY:

Earn between $13.25 and $13.75 plus digital tips!*

INTRODUCTION

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we’ve got the best. Ready to join our growing Potbelly Nation?

ROLE OVERVIEW

A Potbelly Associate’s job is to help our customers enjoy lunch again. As the primary point of customer contact, it is up to the associate to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time in a clean and inviting environment.

WHAT’S IN IT FOR YOU**

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

WHAT YOU BRING TO THE TABLE

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You can handle the heat of the kitchen – knife skills are a plus!
• You love working in a fast‑paced environment
• You’re a team player
• You enjoy higher levels of noise from music, customer and employee traffic
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You’re able to stand/walk a minimum of 3 hours or as needed
• You are at least 16 years of age
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment.

JOB DUTIES AND FUNCTIONS

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• If 18 or older, use of the automatic slicer to prep food items
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Takes delivery/catering/pickup orders over the phone
• Others duties as assigned

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

APPLICATION DEADLINE

Applications must be submitted by 12/19/2025 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

POSITION INFORMATION

Company: Potbelly Corporate

Position: Team Member

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 10811069

Date Posted: November 07, 2025

Location: 6300 Springfield Plaza, Springfield, VA, 22150, US

Job Category: Associate