Team member

The Michael's Companies; Southington (CT); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health insurance (medical, dental, and

Vision coverage

Job summary

The Michaels Companies is hiring for a Store Team Member in Southington, CT. You will provide friendly customer service, help customers find products, and support fast, accurate checkout.

The role includes unloading trucks, stocking shelves, and maintaining planograms to keep the store well merchandised. You will engage customers in rewards programs, assist with omnichannel tasks like BOPIS and Ship From Store, and participate in inventory recovery and safety programs.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Deliver friendly customer service and assist shoppers in-store.
• Ensure fast and friendly checkout experience and accurate cash handling.
• Unloading trucks and stocking; maintain merchandise and planograms (POGs).
• Engage customers with rewards programs and credit card enrollment.
• Support Omni-channel processes like BOPIS and Ship From Store.
• Assist with in-store recovery and inventory, including SISO and AD sets.
• Follow SOPs and company policies; maintain a positive, respectful environment.

Skills

Customer service

Cash handling

Merchandise stocking

POS / checkout

Tools

POS system

Job description

Store - HART-SOUTHINGTON, CT

Job Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Preferred Knowledge/Skills/Abilities

• Preferred Type of experience the job requires Retail and/or customer service experience preferred.

Physical Requirements

Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicable applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.

Pay & Benefits

Total Base Pay Range for this Position: $17.25 - $20.30 This position may be eligible for overtime compensation in accordance with state and local laws.

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Partner discount programs
• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance (additional)
• Generous employee discounts

Company Overview

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

We put people first. We do the right thing. We’re always improving our craft. We hold ourselves accountable. We’re better together. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Equal Employment Opportunity

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster.

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