Team Member

Potbelly; Plainfield (IL); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly in Plainfield, IL is hiring a Part Time Team Member to greet customers and serve meals in a fast-paced cafe. The role focuses on friendly service, accuracy, and maintaining a clean, inviting environment.

You will work across stations (load, dress, shakes, cash, prep) and handle orders with care. Candidates must be 16+, able to stand long shifts, lift up to 50 lb, and become food safety certified within 30 days in IL.

Qualifications

• Must be at least 16 years old.
• Excellent customer service mindset.
• Strong verbal and written communication skills.
• Comfortable working in a bustling kitchen environment.
• Able to manage allergens: peanut, egg, dairy, gluten, soy, seafood, shellfish.
• Team player and able to stand for extended periods.
• Able to lift up to 50 pounds occasionally and 10 pounds frequently.
• IL applicants must become food safety certified within 30 days of employment.

Responsibilities

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed.
• Comply with health and safety standards for food and cleanliness.
• Restock food line, chips and cooler.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream).
• If 18 or older, use of the automatic slicer to prep items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; trash.
• Operate cash register: handle, balance and follow cash procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Team player

Stand for long periods

Food safety knowledge

Allergen awareness

Kitchen environment comfort

Flexibility

Job description

PAY TRANSPARENCY: earn between $15.25 and $15.75 plus digital tips!*

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

A Potbelly Associate's job is to help our customers enjoy lunch again. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

What's In It For You**:

• Competitive pay!


• Medical, Dental & Vision Insurance


• Domestic Partnership Benefits


• Paid Parental Leave


• FSA and HSA with Employer Contribution


• Commuter Benefit Program


• Retirement Savings 401(k) with company match


• Employee Assistance Program


• Paid Time Off


• Discount Program


• Flexible Work Schedule


• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify

What you bring to the table:

• you are at least 16 years of age


• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment


• You have strong written and verbal communication skills


• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)


• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish


• You're a team player


• You're able to stand/walk a minimum of 3 hours or as needed


• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally


• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions:

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.


• Comply with health and safety standards for food, cleanliness and safety


• Restock food line, chips and cooler


• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently


• If 18 or older, use of the automatic slicer to prep food items


• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash


• Operate cash register: handle, balance and follow all cash handling procedures


• Effectively handle customer complaints/issues


• Takes delivery/catering/pickup orders over the phone


• Other duties as assigned

Disclaimers

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact [e-mail].

Application Deadline: Applications must be submitted by [9/1/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Position Information

Company: Potbelly Corporate

Position: Team Member

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 11079768

Date Posted: July 21, 2026

Location: 12750 S. Route 59, Plainfield
US
IL
60585

Job Category: Associate