Team Member

Loop Neighborhood; Petaluma (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Fuel discount

Career growth opportunities

Team-based culture

Job summary

Loop Neighborhood is hiring entry-level and experienced Team Members for our growing California network of convenience stores, gas stations and car washes. You will join a fast-paced team focused on service, safety, and community, with opportunities to grow within the organization.

You will manage registers, stock shelves, assist customers, and help maintain a clean store environment across shifts, including early and late hours. Training is provided to develop skills and leadership potential.

Qualifications

• Must be able to work a flexible schedule.
• Ability to read, understand, and write in English.
• Perform basic math including making change accurately.
• Validate identification prior to selling tobacco/alcohol where required by law.
• Able to lift up to 50 pounds and climb ladders as needed.

Responsibilities

• Operate the cash register and balance funds during shift.
• Stock shelves and maintain a clean, professional store appearance.
• Provide prompt, courteous service to customers, vendors, and staff.
• Ensure a safe, welcoming environment in-store and around the station area.
• Troubleshoot car wash issues when they arise; escalate as needed.
• Prepare shift reports per company guidelines and timelines.
• Cross-sell and upsell products to boost store sales.
• Follow manager directions and adapt to changing conditions.

Skills

Customer service

Cash handling

Communication

Basic math

English literacy

ID verification

Lifting 50 lbs

Calm under pressure

Job description

Description

Join Our Growing Team!

West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations.

West Coast Convenience continues to expand and seeks customer-focused individuals who want to make an impact. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our core values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.

If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.

Position Summary:

We are looking for all levels (including entry level) of hardworking, dedicated, customer focused individuals who enjoy interacting with customers and helping make a difference in the world. We offer both full-time and part-time careers for all three shifts (first, second, or third) allowing employees the flexibility to work a schedule that best fits in with their lifestyle. Our company stives to provide employees the with opportunity to develop their skills while giving them room to grow within the organization.

Our Team Members are responsible for ensuring the smooth operation of the station during their shift, as defined by company policy. This includes contributing to the increased profitability and growth of the store and guaranteeing our customers’ needs are met every step of the way. We empower our employees to step outside the box to offer best-in-class service to all of our customers, each and every day.

We expect all our Team Members to embody our Core Values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer Centered and Safety. We all win as one. Living our brand is a critical component for all of our roles.

Below is a general outline of some of the roles and responsibilities expected of our Team Members (this list is not all inclusive):

Primary Responsibilities:

• Managing the cash register throughout the shift, ensuring the money stays balanced and customers are assisted in a fast and accurate manner


• Stocking products on shelves and making sure the store looks clean and professional at all times


• Ensuring prompt, efficient and courteous customer service to store customers, vendors, and staff at all times


• Maintaining a clean, customer friendly environment in the store and surrounding property


• Troubleshooting and resolving car wash related issues as needed


• Preparing shift reports at the end of the shifts as per company guidelines


• Crossing and upselling store products and sales to assist in increasing store sales


• Escalating all high-priority issues to their immediate manager


• Additional duties as assigned

Requirements and Qualifications:

• Must be able to work a flexible schedule as needed


• Communicate verbally and in writing with various management on store operations in a quick timeline, especially if there are any changes or items that may adversely affect the store’s operations


• Ability to read, understand, and write in the English language


• Perform basic math including proper calculation of change, etc.


• Have the ability to validate identification prior to selling tobacco and/or alcohol (as required under applicable laws and regulations)


• Can lift up to 50 pounds


• Ability to climb ladders as needed


• Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines


• Tolerate exposure to gasoline fumes and cleaning products


• Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the station)

Employee Incentives:

• Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel


• Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel


• Employees that are with us for 5+ years = 0.40 cents off a gallon of fuel


• MAXIMUM 20 GALLONS AND 2 FILL UPS PER WEEK

Additional Info:

• Must be 18+ years old to work 1st and 2nd shift


• Minimum of 21 years old to work 3rd shift

Disclaimer:

The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary of the position described. Management reserves the right to revise or change this position description at any time.

The company reserves the right to run background checks as a condition of employment