Team Member

Wingstop; Palmdale (CA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meal

Flexible schedule

Growth opportunities

Job summary

Wingstop is hiring a Crew Member to deliver World Class service to guests in a fast-paced restaurant setting. You may work in front of house greeting guests, taking orders, and upselling, or in back of house assisting with wing preparation, packaging and order delivery.

Responsibilities include maintaining cleanliness, handling transactions, and providing a positive Wingstop experience. Prior restaurant experience is preferred; physical stamina required.

Qualifications

• Demonstrates strong guest service mentality.
• Maintains calm demeanor under pressure.
• Manages multiple tasks with a sense of urgency and follow-through.
• Keeps organized and detail-oriented.
• Shows reliability and accountability.
• Presents a positive attitude with customers and team.

Responsibilities

• Greet and welcome customers entering the restaurant and taking calls.
• Take orders in person and over the phone; upsell and know menu items.
• Handle cash/credit/gift transactions; verify age for alcohol.
• Assist in maintaining a clean FOH and BOH; follow safety guidelines.
• Prepare wings, sauces, and sides; package and deliver orders with accuracy.
• Balance register at shift end and hand off to the next team member.
• Support managers with daily operations and guest experiences.

Skills

Guest service

Customer focus

Multitasking

Organization

Reliability

Positive attitude

Physical stamina

Tools

POS system

Job description

Welcome to our Hustle

Wingstop is in the Flavor Business, and our best flavor is our people.

A Wingstop Crew Member

Develops the skills to deliver World Class Service and flavor to guests.

Do you love helping others? Or love being in the limelight? Join our team , as a crew member you will be responsible for helping our guests in either the front of house or back of house. Our front of house crew members are responsible for delivering World Class service. As a Guest Service Expert, you are the face and the voice of Wingstop to all of our Guests who walk into our restaurants, providing them with authentic, positive and genuine experiences. In this role, you will spend more time than any other position interacting with our Guests by greeting them, answering the phone, taking and delivering orders - all with a great attitude and smile. If you are working in the back of the house you are responsible for Serving the World Flavor. You will be creating wings with flavor to the max! You will play an integral role in ensuring our Guests get their craveable, fresh, and delicious wings delivered by our promise time. In this role, you will do everything from preparing our fresh, made in-house ranch, bleu cheese, and sides to packaging and delivering completed hot orders to our Guests while motivating other Flavor Experts.

Essential Duties & Responsibilities

• Greet and welcome customers entering the restaurant and calling into the restaurant.
• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases.
• Answer questions from customers and make menu recommendations.
• Verify that all wings are presentable and double-check all orders before giving the order to the customer(s).
• Balance the register at the end of the shift; deliver the amount before the next shift.
• Assist in maintaining a clean workplace; keep both Front of House (FOH) and Back of House (BOH) clean and stocked.
• Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards
• Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.
• Leave customers with a positive, long‑lasting impression of their WINGSTOP experience.
• Ensure that each guest has a positive, long‑lasting impression of the Wingstop experience
• Ability to practice safe cooking procedures
• Quickly scan and comprehend the order tickets
• Accurately count the number of Bone‑In Wings, Boneless Wings, and Boneless Strips needed for each order
• Coordinate the cooking time of Bone‑In Wings, Boneless Wings, and Boneless Strips and fries with the corresponding timer according to Wingstop standards; Sauce, Season and package all orders
• Filter and freshen the fryer shortening daily, following all safety procedures and with proper safety equipment
• Immediately notify the Manager on Duty of all safety, sanitation, or employee issues
• Assist other employees as needed
• Follow directions given by the Manager or Supervisor
• Know and thoroughly understand the importance of good hygiene and food handling practices
• Ability to thoroughly understand and follow instructions on how to properly and safely use chemical cleaning products

Key Skills/Abilities

• Guest service mentality; has a genuine desire to serve the customer
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Manages multiple projects and timelines with a sense of urgency and follow through
• Well‑organized and detail‑oriented
• Ongoing learner
• Has an outgoing personality
• Strong work ethic, Must have integrity, honesty, and accountability.
• Ability to lift up to 50 lbs and stand on your feet for long periods of time. This position does require bending kneeling working w/ chemicals, hot surfaces, standing and other repetitive movements for up to 8 hours a day, you will need to complete these task without accommodations.

Benefits

• Free 6 piece boneless meal during meal break
• Flexible schedule
• Room for company growth

Experience

• Professional, polite and reliable even under stress
• Restaurant Experience 1 year (Preferred)
• Line cook: 1 year (Preferred)
• POS Experience 1 year( Preferred)

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation or any other classification protected by law.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.

1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings.

It's a flavor that defines us and has made Wingstop one of the fastest‑growing brands in the restaurant industry.

Wingstop is the destination when you crave fresh never faked wings, hand‑cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.