Team Member

Whistle Express Car Wash; Ormond Beach (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Whistle Express Car Wash in Ormond Beach, FL seeks a Team Member to deliver outstanding customer service while supporting efficient wash operations. You will guide vehicles into the wash tunnel, assist with member sign-ups, and help maintain cleanliness and safety.

This hands-on role requires a friendly attitude, reliability, and the ability to work with the team to ensure a top-tier experience for all customers.

Qualifications

• Provide excellent customer service with a friendly, professional attitude.
• Assist with member sign-ups, changes, and account management.
• Follow pricing and discount policies.
• Maintain safety procedures and a clean wash area.
• Communicate clearly with team and management.

Responsibilities

• Welcome customers at the station and support sales/membership growth.
• Guide vehicles into the wash tunnel and operate wash area safely.
• Assist with vehicle prep and identify preexisting conditions.
• Manage member accounts including cancellations and plan changes.
• Keep detail centers stocked and organized; maintain cleanliness.

Skills

Customer Service

Sales

Membership Management

Safety

Teamwork

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.Key Responsibilities:Welcome Station and Sales PerformanceProvide excellent customer service with a friendly and professional attitude.Support sales and membership growth through consistent processes and knowledgeable guidance.Assist with member sign-ups, changes, and account management.Follow company policies related to pricing and discounts.Wash Station ServiceFollow safety procedures and maintain a clean, organized wash area.Assist with vehicle preparation, including identifying preexisting conditions.Operate wash equipment safely and efficiently.Communicate effectively with team members and management regarding operational issues.Convenience StationEngage with customers professionally to ensure a positive experience and encourage Google reviews.Manage member accounts, including cancellations, plan changes, and overall member experience (CX).Stock and organize detail centers to maintain accessibility and inventory accuracy.Empty trash cans regularly and maintain clean work areas.Maintain vacuum stations by checking for clogs and emptying canisters.Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.General DutiesMaintain professional conduct and adhere to uniform standards at all times.Perform opening and closing duties to ensure smooth operations.Clean and maintain the tunnel to ensure safety and operational efficiency.Prepare towels and other necessary materials to support daily operations.#LI-DNIBase Pay Range$15.00 - $18.00