Team Member

Whistle Express Car Wash; Newport News (VA); On-site; USD 13,000 - 19,000; Full time

Job summary

Whistle Express Car Wash in Newport News, VA is hiring as an Associate. This hands-on role covers the Welcome Station, Wash Station, and Convenience Station, ensuring a smooth, fast-paced operation and excellent guest experience.

No prior experience required, and a 60‑day certification program will prepare you from day one. You will be on the move, helping guests, maintaining cleanliness, and supporting daily operations across the site.

Qualifications

• No experience required; 60‑day certification program provided.
• Must be able to greet guests and guide them through the wash experience.
• Ability to manage member accounts and assist with sign-ups and changes.

Responsibilities

• Welcome Station and Sales: provide excellent customer service and guidance.
• Wash Station: follow safety procedures and keep area clean.
• Convenience Station: engage with customers, manage memberships, and maintain CX.
• General Duties: open/close duties, maintain tunnel, prep towels and materials.

Skills

Customer service

Sales

Account management

Teamwork

Physically active

Outdoor work

Ownership mindset

Job description

Most places will give you a job. We give you something to own. At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands‑on, fast‑moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better. The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.

Key Responsibilities

• Welcome Station and Sales Performance - Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

What We’re Looking For

• You take ownership. You don't wait to be told twice, and you don't leave things half done.
• You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.
• You bring the energy. Positive, team-first, and genuinely into doing the job well.
• You're physically active and comfortable working outdoors in all kinds of weather.
• No experience required. A 60-day structured certification program sets you up from day one. You're not cleaning a car. You're clearing the way. The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.

Base Pay Range $9.70 - $14.00

Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform.

We share the responsibility for creating the best experience for our customers, team members, and facilities. Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things. Take Accountability - We take ownership of our actions, commitments, and results. Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity. Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.