Team Member

Long John Silver's; Lubbock (TX); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

Long John Silver's in Texas is hiring a Team Member to deliver the famous seafood experience with friendly, fast service and a welcoming atmosphere. You will greet guests, take orders, handle payments, and prepare meals with care, ensuring quality and speed to delight every visitor.

You'll contribute to cleanliness, safety, and positive guest interactions in a high-energy environment. A positive attitude, reliability, and teamwork are essential for success on rotating shifts.

Qualifications

• Customer service skills to engage guests and resolve issues.
• Ability to work well in a team and maintain a positive attitude.
• Punctuality and reliability in a fast-paced restaurant setting.
• Flexibility to rotate shifts and perform duties as needed.

Responsabilités

• Ensure 100% satisfaction for all Long John Silver’s guests
• Greet and positively engage guests
• Accurately accept the guests' orders and process payment
• Prepare every order exactly as guest requested, with high quality products, quickly
• Resolve customer concerns promptly using BAM! and ensure guest happiness
• Keep service area stocked, dining room tables and floors clean, restrooms restocked
• Start shift with a positive attitude and contribute to restaurant success
• Treat all guests and team members with respect
• Maintain food safety through proper handling and storage of ingredients
• Follow preparation procedures and cooking methods to produce high quality products
• Provide bell-ringing quality service and taste experience
• Maintain a clean and safe work environment for guests and team members
• Practice a clean-as-you-go mentality to keep interior and exterior in excellent condition
• Create an environment that encourages guests to return
• Perform other duties as assigned by management

Connaissances

Customer service

Teamwork

Positive attitude

Punctuality

Fast-paced

Description du poste

For over 50 years, Long John Silver’s has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 500 locations, we’re proud to be the world’s favorite seafood destination for batter-dipped wild-caught whitefish, shrimp, chicken, and our legendary hushpuppies. And, of course, no visit is complete without ringing the bell on your way out—a tradition that celebrates great food and even better experiences.

Guided by our vision to be the world’s favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values:

People First: We prioritize our people, both our crew members and our guests—by fostering a supportive environment where everyone is valued, respected, and empowered.

Integrity: We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.

Recognition: We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.

Accountability: We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.

Teamwork: We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.

Excellence: We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.

We’re looking for a motivated Team Member to join our team and get outstanding guest experience!

Key Responsibilities:

• Ensures 100% satisfaction for all LJS (Long John Silver) guests
• Greet and positively engage guests
• Accurately accept the guests' orders and process payment
• Prepare every order exactly as guest requested, with the highest quality product, as quickly as possible
• Solves customer concerns immediately utilizing BAM! and ensures they leave happy and satisfied
• Keeps service area stocked, dining room tables and floor clean, and cleans and restocks restrooms
• Arrives on shift with a positive attitude and contributes to the success of the restaurant
• Treats all guests and team members with respect
• Accountable for positive engagement at every guest encounter
• Ensures all ingredients and food products are stored, handled, prepared, and presented with the greatest care and concern for guest satisfaction and food safety
• Consistently follows preparation procedures and cooking methods to produce high quality products to include the shortening management
• Provides, to every guest, bell-ringing quality service and taste experience
• Maintains clean, safe, and comfortable work are for guests and team members
• Clean as you go mentality - Ensure the restaurant’s interior and exterior, including furnishings and equipment, are always clean and in excellent working condition
• Provides an environment that encourages guests to return
• Perform other duties as assigned by restaurant management

Role Requirements:

• Must be 16 years of age or older
• Must have reliable transportation and the ability to work rotating shifts
• Take absolute pride in everything you do
• Value customer service and hold the ability to positively impacts our guests' experience
• Work well in a fast-paced environment
• Practice high quality food and cleanliness standards
• Bring an upbeat energy and positive attitude to the team
• Has a commitment to timeliness and a sense of urgency
• Ability to interpret and follow instructions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials

Physical Demands:

While performing the duties of this role, the employee is regularly required to:

• Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• Frequently required to handle, feel and reach with hands and arms.
• Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
• Ability to meet deadlines and adapt to changing priorities.
• Intermittent travel may be required for training, regional support, etc.

Join us and be part of a team that creates a welcoming atmosphere and a "bell-ringing" experience!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

55 years ago we began our mission to bring great-tasting, sustainably-caught seafood to all the people who aren’t able to be near an ocean every day of their life. So from sea to delicious sea, we bring our bell-ringing quality, service and value to land every day. Fish Yeah!