Team Member

Summerwood Corporation; Leesburg (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Summerwood Corporation in Leesburg, VA is seeking a customer service oriented team member. The role emphasizes greeting customers warmly, maintaining a clean appearance in uniform, and delivering service per company standards.

The position requires reliability, the ability to train others, and initiative to improve the customer experience. Collaborating with management and peers is essential to ensure smooth operations.

Qualifications

• Teamwork and cooperation with peers to deliver consistent service.
• Timely attendance and reliability as scheduled.
• Willingness to assist training new staff.
• Initiative in improving customer experience.
• Ability to adapt to management requests.

Responsibilities

• Greet customers with a smile and welcome or depart warmly.
• Maintain a neat, clean environment in uniform.
• Serve customers following company procedures and standards.
• Work with fellow employees as part of a team.
• Adhere to posted work schedule and report on time.

Skills

Teamwork

Customer service

Reliability

Initiative

Training others

Job description

• Presents a neat, clean appearance, in company uniform
• Greets each customer they encounter with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards

• Presents a neat, clean appearance, in company uniform
• Greets each customer they encounter with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards

Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand

• Demonstrates a positive and enthusiastic attitude with co-workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Keeps other employees informed about what he/she is doing

Attendance – is personally reliable

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time keeping system

Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability

• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
• Follows through with all commitments made

Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level

• Helps others when needed without being asked
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.