Team Member

Coffee & Bagel Brands; Huntersville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Free shift drink

Flexible schedule

Growth opportunities

Tips

Job summary

Caribou Coffee in Huntersville, NC is hiring Team Members to deliver exceptional guest service and craft handcrafted beverages. You will rotate between barista and greeter duties, take orders, handle cash, and keep the store clean and well-stocked.

No prior experience required; we value a learning mindset, reliability, and a passion for coffee and hospitality. Benefits include employee discounts, flexible schedules, and tip earnings.

Qualifications

• Excellent customer service mindset.
• Ability to thrive in a fast-paced environment.
• Passion for coffee, hospitality, and being part of a team.

Responsibilities

• Deliver guest service and build real connections with guests.
• Craft beverages to standard recipes and customize to guest preferences.
• Move confidently between barista, greeter, and other shift roles.
• Handle orders and manage cash drawer following safety standards.
• Keep the store clean, organized, and well-stocked.
• Anticipate guest and teammate needs and act proactively.
• Make product recommendations based on knowledge, not scripts.
• Know when to involve leadership for escalations.
• Show up on time and maintain reliable attendance.
• Live Caribou's Core Values in all interactions.

Skills

Customer service

Fast-paced environment

Coffee passion

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview

The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making exceptional hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. No previous experience required.

Core Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked
• Makes recommendations to Guests grounded in real product knowledge, not just a script
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly
• Takes direction from leaders and understands the team is balancing multiple priorities at once
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed
• Takes ownership of the impact they have on the people around them

Skills and Qualifications Required

• Must be at least 16 years of age
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs
• Excellent customer service mindset
• Ability to thrive in a fast-paced environment
• Passion for coffee, hospitality, and being part of a team
• Preferred: Restaurant, retail, or guest service experience.

Benefits

Benefits: Employee Discount & Free Shift Drink Flexible schedule Growth Opportunities Tips

Address

| 8909 Lindholm Dr Ste C , Huntersville, North Carolina 28078 |

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Brand

Brand: Caribou Coffee Caribou Coffee serves high-quality handcrafted beverages and crave-worthy food in more than 800 coffeehouses worldwide. Committed to building personal connections and supporting the communities it serves, Caribou uses premium ingredients like specialty-grade coffee and real chocolate chips in our handcrafted beverages to help create day-making experiences for every guest. Caribou Coffee is part of Panera Brands with Panera Bread® and Einstein Bros.® Bagels. To learn more, visit cariboucoffee.com.