Team Member

Coffee & Bagel Brands; Grand Rapids (MN); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee in Grand Rapids, MN is seeking a Team Member to deliver guest service, craft beverages, and uphold our core values. The role requires no previous experience and offers a friendly, growth‑minded environment.

Responsibilities include taking orders, handling cash, maintaining clean and stocked spaces, and providing warm hospitality. Candidates should be team‑oriented, reliability‑driven, and excited to grow with the brand.

Qualifications

• Must be at least 16 years of age.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays.
• Excellent customer service mindset.
• Ability to thrive in a fast‑paced environment.
• Passion for coffee, hospitality, and being part of a team.
• Preferred: Restaurant, retail, or guest service experience.

Responsibilities

• Delivers guest service that builds real connections.
• Hand‑crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Moves between barista, greeter, and other roles as needed.
• Takes orders and manages the cash drawer accurately, following cash‑handling, safety, and security standards.
• Keeps the coffeehouse clean, organized, and well‑stocked.
• Anticipates what's needed for Guests or teammates and acts proactively.
• Makes recommendations grounded in product knowledge.
• Shows up for every scheduled shift on time with reliable attendance.

Skills

Customer service

Hospitality

Team player

Communication

Flexibility

Job description

Position Overview

Position Overview: The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day‑making experiences through delivering unparalleled guest service, making exceptional hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. No previous experience required.

Core Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day
• Hand‑crafts beverages and prepares food to standard recipes, customizing to Guest preferences
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment
• Takes orders and manages the cash drawer accurately, following cash‑handling, safety, and security standards
• Keeps the coffeehouse clean, organized, and well‑stocked, meeting Caribou's operating standards for quality and safety
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked
• Makes recommendations to Guests grounded in real product knowledge, not just a script
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly
• Takes direction from leaders and understands the team is balancing multiple priorities at once
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed
• Takes ownership of the impact they have on the people around them

Skills and Qualifications

Must be at least 16 years of age

Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs

Excellent customer service mindset

Ability to thrive in a fast‑paced environment

Passion for coffee, hospitality, and being part of a team

Preferred: Restaurant, retail, or guest service experience.

Benefits

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities
• Tips

Compensation

Compensation Range: $11.23 - $18.71 per hour *Starting pay is subject to Local and State Minimum Wage regulations. **Ranges reflect what employer reasonably and in good faith expects to pay for such position.

Physical Demands

The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all inclusive.

Equal Employment Opportunity

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Location

Address: 2020 South Pokegama Avenue, Grand Rapids, Minnesota 55744

Brand

Caribou Coffee serves high-quality handcrafted beverages and crave‑worthy food in more than 800 coffeehouses worldwide. Committed to building personal connections and supporting the communities it serves, Caribou uses premium ingredients like specialty‑grade coffee and real chocolate chips in our handcrafted beverages to help create day‑making experiences for every guest.

Caribou Coffee is part of Panera Brands with Panera Bread® and Einstein Bros.® Bagels. To learn more, visit cariboucoffee.com.