Team Member

Caribou Coffee; Eau Claire (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

Caribou Coffee in Eau Claire is hiring a Team Member to deliver day-making guest experiences, craft hand-made beverages, and embody Caribou’s purpose and values in every interaction. You’ll work closely with the team to ensure service excellence and a welcoming environment for every guest.

You will be cross-trained to handle multiple roles, maintain store cleanliness, and assist in cash handling while upholding brand standards and delivering consistent hospitality that makes guests feel at home.

Qualifications

• Guest service experience and strong hospitality.
• Ability to work in a fast-paced environment.
• Excellent communication and teamwork.
• Willingness to learn and adopt Caribou standards.

Responsibilities

• Provides incredible Guest Service by developing personal ongoing relationships with guests.
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures.
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures.
• Maintains cleanliness and organization standards in the store.

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview:

The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

• Provides incredible Guest Service by:
• Developing personal ongoing relationships with guests
• Practicing active listening and connection
• Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
• Makes enthusiastic and knowledgeable recommendations to delight guests
• Creating day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Brings joy to the opportunity to interact with others and make fun happen
• Relishes the opportunity to be helpful to others – both to team members and guests
• Has a learner’s mentality and has a desire to get better and do things correctly and effectively
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others