Team Member

Regal; Dublin (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Free movie passes

Discounted concessions

401(k) with company match after 6–12+?

Job summary

Regal is seeking team members for Concession and Usher roles who ensure guests receive exceptional service in a fast-paced theater environment. Responsibilities include tearing tickets, seating patrons, and operating the concession POS system with attention to cash handling and upselling opportunities.

Employees will promote Regal Crown Club benefits, follow food safety laws, and uphold MPAA guidelines. The role requires completing cast certification and Regal training, with potential for shifts

Qualifications

• Experience working in fast-paced hospitality environments preferred.
• Strong communication and guest service skills are essential.
• Ability to read and understand training materials and follow safety procedures.

Responsibilities

• Tear tickets and guide patrons to their seats.
• Operate the concession POS system accurately and handle cash or card transactions.
• Promote Regal Crown Club and upsell concessions where appropriate.
• Maintain cleanliness in auditoriums, lobbies and restrooms during shifts.
• Comply with food safety laws and Regal training requirements.
• Enforce MPAA ratings and assist with opening/closing duties as assigned.

Skills

Customer service

Public speaking

Teamwork

Attention to detail

Education

Cast certification program

Job description

Summary

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, or part-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Concession Stand, or as an Usher.

Essential Duties and Responsibilities

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties; and
• Compliance with our company dress code.

Concession

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed coupons as well as concession stock inventory.
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning of all concession related equipment
• Up selling/Suggestive selling
• Complying with all local, state and federal food safety laws.
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.

Usher

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Pay Scale Information

$20.00 an hour

Benefits

Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location. Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

Language Ability

Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.