Team Member

Goodwill Greater Milwaukee & Chicago; Delavan (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a friendly Sales Associate to assist customers on the sales floor, ensure prompt product placement, merchandising, and salvage, and help maintain a clean, safe store environment. You will greet customers, answer questions, support fitting rooms or locked cases, monitor inventory levels, and communicate issues to management.

The role requires flexible hours, basic reading and writing, and a team-oriented attitude to deliver exceptional service and

Qualifications

• Smiles and greets customers to create a welcoming environment.
• Projects a positive image of Goodwill in actions and appearance.
• Appropriately manages downtime by working independently and responsibly.
• Maintain confidentiality of sales information.
• Contributes to the Goodwill Mission as a productive team member.
• Basic reading and writing skills.

Responsibilities

• Efficiently salvage, recovers, stocks and merchandises product following store standards.
• Monitors product while servicing customers with fitting rooms or locked cases.
• Communicates issues with merchandise levels or supplies to store management and suggests improvements.
• Places product and supplies in correct areas according to store standards.
• Provides exceptional customer service and alerts management to customer concerns.
• Familiar with Goodwill promotions and services to inform customers.

Skills

Smiles and greets customers

Positive image for Goodwill

Downtime management

Confidentiality of sales information

Team collaboration

Basic reading and writing

Job description

The Sales Associate Store is responsible for providing professional and courteous service to our customers by assisting them on the sales floor. This position maintains our store environment with prompt and accurate product placement, merchandising and salvage.

Responsibility Level

Contribute to the Goodwill Mission by providing professional and courteous service to our customers by assisting them on the sales floor. Maintain our store environment with prompt and accurate product placement, merchandising and salvage.

Principal Duties

• Efficiently salvages, recovers, stocks and merchandises product following store environment standards.
• Effectively monitors product, while servicing customers with fitting rooms or locked cases.
• Communicates to store management about any issues with merchandise levels or merchandising standards, need for supplies and suggests ideas for process improvement.
• Places product and supplies in the correct area according to store environment standards.
• Consistently provides exceptional customer service answering questions and alerting management with customer concerns or when customers need additional support.
• Is familiar with Goodwill's store promotions and services to effectively answer inquiries and offer information about Goodwill to customers.
• Maintain the store environment standards to ensure a clean, friendly and safe environment for all internal & external customers.
• Other duties as assigned.

Requirements

• Retail or production experience preferred.
• Work varied schedule and flexible hours

Core Competencies

• Smiles and greets customers and donors.
• Projects a positive image of Goodwill to customers in actions and appearance.
• Appropriately manages downtime by working independently and responsibly.
• Maintain confidentiality of sales information.
• Contributes to the Goodwill Mission as a highly productive and collaborative member of the team.
• Basic reading and writing skills

Physical/Sensory Demands

• Able to safely move throughout the property.
• Able to stand, bend, reach for duration of shift.
• Able to lift, push and pull a minimum of 20 pounds.
• Able to grasp merchandise.
• Able to visually observe merchandise.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.