Team Member

Workstream; Cleveland (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Ongoing career and leadership development

Scholarship opportunities

Medical, dental, vision insurance for full-time employees

Job summary

A leading quick-service restaurant in Cleveland is looking for a dedicated Team Member who will provide exceptional guest service in a fast-paced environment. Responsibilities include welcoming guests, preparing food, and ensuring cleanliness. Ideal candidates should possess strong communication skills and a positive attitude. This role offers competitive salary and opportunities for growth within a people-first culture.

Qualifications

• Must be at least sixteen (16) years of age.
• Availability to work varied shifts, including weekends.
• Ability to learn restaurant operations and work multiple stations.

Responsibilities

• Welcome guests and ensure positive interactions.
• Prepare and package food and drinks.
• Ensure restaurant cleanliness and sanitation.

Skills

Strong communication skills

Customer service orientation

Self-motivated

Dependability

Education

High school diploma/GED preferred

Job description

Team Member

Reports to: Restaurant General Manager

The Team Member will work productively in a fast-paced environment, maintaining a quick speed of service and optimal guest experience. The Team Member will work closely with colleagues to prepare fresh and hot food, deliver 5‑star guest service, clean and maintain the restaurant, and conduct other duties assigned by the Restaurant Management Team. This role manages payments responsibly, adheres to food service standards, and ensures cleanliness of all aspects of the restaurant in compliance with all policies, procedures, and regulatory requirements.

Essential Functions

• Welcomes guests warmly and ensures positive interactions.
• Anticipates and exceeds guest expectations.
• Provides menu suggestions and ensures accurate order preparation.
• Handles guest concerns professionally, following company policies.
• Maintains a tidy appearance and follows uniform policies.
• Processes orders accurately and handles payments.
• Prepares and packages food and drinks.
• Ensures restaurant cleanliness and sanitation.
• Restocks and maintains inventory.
• Adheres to food and cash control guidelines.
• Takes accountability for accuracy and security in handling cash.
• Addresses guest needs regarding cash handling and order preparation.
• Other duties as assigned.

What Will Make You Successful

• Current student or high school diploma/GED preferred.
• Must be at least sixteen (16) years of age.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self‑motivated and action‑oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts – dependable and reliable.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect from Us

• Competitive salary
• Ongoing career and leadership development
• Scholarship opportunities
• People‑first culture
• Authentic, values‑based leadership
• Medical, dental, vision insurance for full‑time employees

About the Company

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values‑based leadership. Putting people first is at the core of our company culture. Come be a part of our all‑star team!