Team Member

Whistle Express Car Wash; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Whistle Express Car Wash is seeking an energetic Associate to start a hands-on, fast-moving career on the lot, in the tunnel, and at the vacuum station. You will guide guests through the wash experience, keep operations running smoothly, and help deliver a day-making experience for customers.

This role is physical and team-oriented with clear opportunities for advancement, as many site managers started here.

Qualifications

• Experience delivering friendly and professional customer service.
• Ability to work in a fast-moving, hands-on environment.

Responsibilities

• Welcome Station and Sales: Provide excellent customer service and assist with member sign-ups and account management.
• Wash Station Service: Operate wash equipment safely and maintain a clean wash area.
• Convenience Station: Engage with customers and manage member accounts; support CX and inventory accuracy.
• General Duties: Maintain professional conduct, perform opening/closing duties, and keep the tunnel and facilities clean.

Skills

Customer service

Teamwork

Communication

Job description

Most places will give you a job. We give you something to own. At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better. The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.

Key Responsibilities

• Welcome Station and Sales Performance Provide excellent customer service with a friendly and professional attitude. Support sales and membership growth through consistent processes and knowledgeable guidance. Assist with member sign-ups, changes, and account management. Follow company policies related to pricing and discounts.
• Wash Station Service Follow safety procedures and maintain a clean, organized wash area. Assist with vehicle preparation, including identifying preexisting conditions. Operate wash equipment safely and efficiently. Communicate effectively with team members and management regarding operational issues.
• Convenience Station Engage with customers professionally to ensure a positive experience and encourage Google reviews. Manage member accounts, including cancellations, plan changes, and overall member experience (CX). Stock and organize detail centers to maintain accessibility and inventory accuracy. Empty trash cans regularly and maintain clean work areas. Maintain vacuum stations by checking for clogs and emptying canisters. Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties Maintain professional conduct and adhere to uniform standards at all times. Perform opening and closing duties to ensure smooth operations. Clean and maintain the tunnel to ensure safety and operational efficiency. Prepare towels and other necessary materials to support daily operations.

#LI-DNI Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you. Most places give you a job. Whistle gives you something to own. Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team! We share the responsibility for creating the best experience for our customers, team members, and facilities.

Core Values

• Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things.
• Take Accountability - We take ownership of our actions, commitments, and results.
• Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity.
• Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.