Team Member

Express Wash Operations LLC; Brunswick (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Express Wash Operations LLC in Brunswick, OH is seeking an Associate to guide guests through the wash experience, keep the site running smoothly, and support daily operations across the lot, tunnel, and vacuum stations.

You will be actively involved in customer interactions, sign-ups, and account management. No prior experience is required; a 60-day certification program helps you get up to speed. Apply today and join a hands-on, fast-moving team.

Qualifications

• No formal experience required; training provided.
• Ability to work outdoors in varying weather.
• Positive, customer-focused attitude and willingness to learn.
• Ability to stay active and move between stations during shifts.

Responsibilities

• Welcome guests at the station and assist with sign-ups and account changes.
• Support membership growth with consistent processes and knowledgeable guidance.
• Follow pricing and discount policies to ensure accurate transactions.
• Operate wash equipment safely and efficiently; assist with vehicle prep and condition checks.
• Communicate any operational issues to team and management.
• Engage with customers at the Convenience Station to encourage positive experiences and Google reviews.
• Manage member accounts, including cancellations or plan changes.
• Keep detail centers stocked and organized; maintain inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Perform general site upkeep and safety checks across the wash tunnel and surrounding areas.

Skills

Customer service

Sales

Communication

Teamwork

Adaptability

Tools

POS system

Job description

Most places will give you a job. We give you something to own.At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better.The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.Key Responsibilities:Welcome Station and Sales PerformanceProvide excellent customer service with a friendly and professional attitude.Support sales and membership growth through consistent processes and knowledgeable guidance.Assist with member sign-ups, changes, and account management.Follow company policies related to pricing and discounts.Wash Station ServiceFollow safety procedures and maintain a clean, organized wash area.Assist with vehicle preparation, including identifying preexisting conditions.Operate wash equipment safely and efficiently.Communicate effectively with team members and management regarding operational issues.Convenience StationEngage with customers professionally to ensure a positive experience and encourage Google reviews.Manage member accounts, including cancellations, plan changes, and overall member experience (CX).Stock and organize detail centers to maintain accessibility and inventory accuracy.Empty trash cans regularly and maintain clean work areas.Maintain vacuum stations by checking for clogs and emptying canisters.Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.General DutiesMaintain professional conduct and adhere to uniform standards at all times.Perform opening and closing duties to ensure smooth operations.Clean and maintain the tunnel to ensure safety and operational efficiency.Prepare towels and other necessary materials to support daily operations.#LI-DNIWhat We’re Looking ForWe don't hire for what you know. We hire for how you show up.You take ownership. You don't wait to be told twice, and you don't leave things half done.You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.You bring the energy. Positive, team-first, and genuinely into doing the job well.You're physically active and comfortable working outdoors in all kinds of weather.No experience required. A 60-day structured certification program sets you up from day one.You're not cleaning a car. You're clearing the way.The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.#LI-DNIBase Pay Range$12.00 - $16.00