Team Manager Technology Banking

City National Bank; San Francisco, Northern (CA, KY); On-site; USD 158,000 - 211,000; Full time

Benefits offered by this job

Comprehensive healthcare

Generous 401(k) matching

Career development & training

Paid time off & volunteer time

Fertility & family planning benefits

Recruitment team support

Colleague Resource Groups

Job summary

City National Bank in San Francisco seeks a Team Manager Technology Banking responsible for developing sales management and relationship strategies to drive revenue growth while maintaining credit quality. This role leads the Technology Banking Relationship Managers, guiding new client sales, referrals, cross-sell, and retention efforts with a focus on high-value client service.

You will coach staff, set sales goals, monitor performance metrics, and partner with Credit Products to ensure timely

Qualifications

• Bachelor's degree or equivalent.
• Minimum 10 years of experience in commercial lending focused in the Technology industry.
• Minimum 5 years of management experience.

Responsibilities

• Develops sales management and relationship development strategies to promote revenue growth and profitability.
• Establishes individual sales goals and creates an environment that encourages profitable client relationships.
• Monitors sales activities, performance metrics, and client satisfaction, adjusting plans as needed.
• Implements client strategies for new and existing clients and supports closing deals.
• Coaches and develops staff, ensuring proper staffing and resource optimization.

Skills

Sales & relationships

Tech market knowledge

Staff motivation

Strategic skills

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

TEAM MANAGER TECHNOLOGY BANKING

WHAT IS THE OPPORTUNITY?

Develops sales management and relationship development strategies to promote the revenue growth and profitability of assigned Technology segment business while maintaining credit quality. Manages the ongoing sales process, including new client sales, referrals, cross sales and retention efforts of the Technology Banking Relationship Managers. Develops business opportunities by being active in the community and maintaining positive relationships within the Bank. Creates and maintains effective relationships with Division team, ensuring that lines of communication remain open and clients are serviced at a consistently high level.

WHAT WILL YOU DO?

• Sales Management Process
• Establishes individual sales goals and objectives for team and creates an environment that encourages team members to develop profitable relationships and focus their efforts on achieving highest levels of performance.
• Ensures that relationship development plans are created, implemented, and monitored for each client or prospect. Conducts progress meetings to review results to goal and provides alternative strategies to ensure individual and team goals are met. Redirects team members’ efforts when necessary and helps them achieve their performance objectives.
• Manages the ongoing measurement, tracking, and reporting of team sales activities and performance metrics.
• Implements client strategies for both new and existing clients.
• Regularly accompanies Technology Banking Relationship Managers on key client visits and assists them with closing deals.
• Conducts an annual review of all client relationships to ensure that clients are properly assigned.
• Monitors relationships to ensure that cross-sell activities and retention efforts are maximized and that client satisfaction is maintained.
• Staff Management
• Hires, terminates, develops, coaches, and motivates team members; identifies staff development needs and provides educational/training opportunities.
• Maintains appropriate staffing ratios and manages resources to optimize client support and unit profitability.
• Credit Quality and Compliance
• Interfaces with Credit Products team to ensure credit quality and compliance strategies are implemented and the process is efficient and effective.
• Insures accurate and timely risk identification.
• Monitors the loan and credit process.
• Works with Credit Products team and Relationship Manager to approve credit transactions that meet client needs and ensures consistency with the credit quality standards and operational compliance requirements of the Bank.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 10 years of experience in commercial lending focused in the Technology industry.
• Minimum 5 years of management experience required

Additional Qualifications

• Demonstrated sales and relationship management ability.
• Solid understanding of and broad exposure to the Technology market
• Solid grasp of Technology industry from well established businesses to start-up and leading-edge technologies.
• Excellent knowledge of commercial credit policies/procedures and risk management techniques.
• Excellent skills in motivating staff and assisting in the creation and achievement of individual and team goals.
• Willingness and ability to communicate with staff so that everyone feels informed at all times.
• Perception as a trusted advisor by both the staff and the client.
• Strong strategic skills that will assist the staff in creating strategies for each client.
• Strong interpersonal skills to effectively interact with all levels of internal and external clients and Bank colleagues to achieve results

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.