Team Manager Shared Service Ops

Apria Healthcare LLC; Arizona; Hybrid; USD 39,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Disability insurance

Parental leave

Domestic partner benefits

Job summary

Accendra Health seeks a Team Manager to supervise in-person and remote patient interactions and drive customer happiness through effective communication and efficient processes. You will lead Shared Services teams supporting branch offices nationwide, coordinate equipment and services for patients, and ensure high-quality service delivery.

The role requires strong leadership, problem solving, and collaboration with field leadership, with salaries in a broad range depending on experience and

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.

Responsibilities

• Oversee day-to-day operational team(s) activity in Shared Services; Shared Services teams are responsible for supporting hundreds of local branch offices across the country.
• Manage teams reviewing new patients orders and documentation to obtain required documentation and clinical requirements of health insurance plans.
• Coordinate medical equipment and supplies to support patients' travel needs and branch-to-branch coordination.
• Provide accountability for the Shared Services team; coach and develop staff.
• Collaborate with field leadership; engage and communicate with teams.
• May act after hours for urgent calls, troubleshooting equipment, and dispatching local technicians or respiratory therapists.

Skills

Team leadership

Performance metrics

Communication

Collaboration

Problem solving

Patient-focused

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods. Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes.

Key responsibilities for creating a positive, employee-centric environment include:

• Creating an inspiring team atmosphere with an open communication culture.
• Setting clear team goals.
• Motivating team members to perform their best.
• Listening to team members’ feedback and resolving any issues or conflicts.
• Recognizing high performance and reward accomplishments.
• Encouraging creativity.
• Suggesting and organizing team-building activities.

The anticipated salary range for this position is $39,275 - $65,006. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee day-to-day operational team(s) activity in Shared Services; Shared Services teams are responsible for supporting hundreds of local branch offices across the country. Manage teams reviewing new patients orders and documentation submitted by referral sources to obtain required documentation and clinical requirements of individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible. Assisting patients by coordinating medical equipment and supply necessary to support the patient’s travel needs, including branch-to-branch coordination or other efforts. Provide accountability for Shared Services team, coach, and develop staff. Manage collaborative business relationships within the field leadership through close collaboration, partnership, engagement and communication. May act on behalf of the local branch offices after hours, and during weekends and Company holidays to accept urgent calls from patients and referral sources, troubleshoot equipment issues, handle urgent new patient set ups, and dispatch local technicians or respiratory therapists, as needed, or to provide other necessary support. This position supervises direct reports and is responsible for the performance management, coaching and hiring within the team. Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

This position supervises all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department. Provides direction and guidance in work assignments. Provides timely coaching and feedback to staff. Ensures work assignments are completed accurately, efficiently and timely.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Proven work experience as a team leader or supervisor. Minimum of 5 years’ experience as a team leader or supervisor. In-depth knowledge of performance metrics.

Certificates, Licenses, Registrations or Professional Designations

N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Computer Skills

Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.

Language Skills

English (reading, writing, verbal)

Mathematical Skills

Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.