Team Manager, Service Delivery Management (Substitute Services)

Pearson; Denver (CO); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson is seeking a Supervisor, Substitute Services in the United States. The role leads substitute staffing with hiring, onboarding, coaching, and performance management to ensure service continuity and student success.

You will supervise remote employees, analyze performance data, and drive policy implementation while maintaining strong customer relationships. The position reports to the Senior Manager of Teaching and Substitute Services and offers a full-time salary range of $50,000–$56,000

Qualifications

• Experience hiring, onboarding and supervising substitute staff.
• Coaching and professional development skills.
• Ability to manage multiple projects and staff.
• Excellent customer relationship skills.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer Focused

Delivering Financial Results

Communications

Building a Strong Team

Takes Personal Responsibility

Job description

The Supervisor, Substitute Services role focuses on substitute effectiveness and student success. Key responsibilities include:

• Hiring and onboarding substitute staff.
• Professional development and coaching.
• Daily supervision and evaluation of employees.
• Managing customer relationships.
• Leading departmental projects and initiatives.
• Reporting to the Senior Manager of Teaching and Substitute Services.

Primary Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Key Capabilities

• Customer Focused – advocates for internal and external customers and improves outcomes.
• Delivering Financial Results – delivers against budgets and commitments.
• Communications – effectively engages teams and stakeholders.
• Building a Strong Team – hires, develops, coaches, and retains talent.
• Takes Personal Responsibility – demonstrates ownership and accountability for results.

The Substitute Services Supervisor provides operational leadership for Substitute Staffing Services, including hiring, onboarding, coaching, performance management, customer support, staffing operations, and substitute effectiveness initiatives. The position is responsible for ensuring service continuity, employee development, customer satisfaction, and achievement of organizational performance goals.

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The full-time salary range for this role is $50,000 – $56,000.

This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.

Applications will be accepted through August 31, 2026 . This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].