Team Manager - San Antonio

LVMH Group; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Tiffany & Co. in San Antonio, TX seeks a Team Manager to support the Director in leading the sales, operations and security team, ensuring an elevated Tiffany store experience.

You will coach, motivate and develop the team, drive client development, and deliver Tiffany Touch moments while working with the Store Director to meet commercial targets.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Must have authorization to work in the United States or the country where the position is based.

Responsibilities

• Lead, coach and support the sales and/or operations to deliver a client-centric experience and meet/exceed commercial targets.
• Be a strong, collaborative leader who fosters service-excellence and partners with the Store Director.
• Cultivate an entrepreneurial, creative and delivery-focused mindset; embody LVMH values and empower the team.
• Deepen client relationships to achieve sales targets and KPIs; drive client development activities and nurture new/existing clients.
• Provide management presence on the sales floor, coach the team and ensure Tiffany client experience expectations are met.

Skills

Retail management

Sales generation

Client relationships

Leadership

Tools

Microsoft Office

Excel

PowerPoint

POS systems

Job description

The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

As a Team Manager you will:

• Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
• Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.

Deepen the relationship with your clients to achieve or exceed sales targets, product category targets, and relevant KPIs.

• Manage and motivate the team to consistently achieve or exceed store commercial targets
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service

Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:

• Lead, model, and coach based on client feedback and elevate the Tiffany Experience.
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback to improve customer service.

Talent

Attract, hire, and retain top talent tocultivate a climate of high performance. “People who like People”

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.

• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with establishedoperational procedures. Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures.

Experience

Required

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.