Team Manager, Sales - The Landmark

Tiffany & Co.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager to support the Director in leading sales, operations and security teams. You will oversee the store in the Director’s absence, mentor staff, and deliver the signature Tiffany client experience.

The role requires at least 3 years in luxury retail store management, a proven sales track record, and flexibility for non-traditional hours. Proficiency in Microsoft Office and POS systems helps you drive performance while upholding Tiffany’s standards.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS systems.

Responsibilities

• Deepen client relationships to achieve or exceed sales targets, product category targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store commercial targets.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.
• Execute in a client-centric way and provide management presence on the sales floor.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback to improve customer service.

Skills

Client relationships

Sales leadership

Team leadership

Customer service

Store operations

Education

College/university degree

Tools

Microsoft Office Suite

POS systems

Client tracking systems

Visio

Job description

Overview

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Responsibilities

Sales

• Deepen client relationships to achieve or exceed sales targets, product category targets, and relevant KPIs.

• Manage and motivate the team to consistently achieve or exceed store commercial targets.

• Drive client development activities among individual team members to cultivate new and existing clients.

• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.

• Drive business through key product pillars and KPIs.

Service

• Execute in a client-centric way. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint.

• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are consistently delivered.

• Optimize hospitality and store amenities to create unique experiences.

• Act on NPS performance and client feedback to improve customer service.

Talent

• Attract, hire, and retain top talent to cultivate a climate of high performance. “People who like People.”

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as the performance management process to improve team engagement and performance.

• Prioritize diversity, cultivate inclusive environments, and foster growth.

• Encourage an entrepreneurial spirit.

• Set and communicate clear and challenging goals, aligned to Strategic Priorities and Key Results.

• Leverage training and development offerings to support growth and performance.

Operational Excellence

• Champion operations efficiency and effectiveness. Seek continuous improvement beyond standards.

• Ensure exceptional operational support to drive sales and service.

• Manage back-of-house efficiently and ensure consistency with established procedures. Identify and execute efficiencies and best practices.

• Ensure compliance with all internal control procedures.

Experience

Required

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).

• Proven track record in sales generation and achieving commercial results.

• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.

• Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS systems.

• Flexibility to work in various roles based on business needs (e.g., on the sales floor, operations).

• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.

Benefits and Additional Information

Tiffany & Co. is committed to diversity, equity, inclusion, and belonging (DEIB). We offer comprehensive benefits, including global benefits such as adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. We provide competitive pay, medical, dental, and vision insurance, 401(k) with company match, paid time off, and other employee offerings.