Team Manager, Market Account Resolution -

Apria Healthcare; Phoenix (AZ); On-site; USD 54,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health in Phoenix, AZ is seeking a Team Manager to oversee staff engaging with patients and customers via in-person and digital channels. You will lead with a focus on customer happiness through clear communication and efficient processes.

You will foster an open team culture, set goals, coach staff, and drive improvements. A healthcare/health insurance background and solid performance metrics knowledge are essential for success.

Qualifications

• High school diploma or equivalent; 5+ years in healthcare/health insurance preferred.
• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Proficient in MS Excel.
• Management degree or training in team leading is a plus.

Responsibilities

• Oversee and direct day-to-day operational team in unbilled activity for the designated market.
• Support the local branch offices within the designated market.
• Monitor team performance in resolving patient accounts to bill health insurance plans.
• Coordinate information from customers to continue equipment coverage under insurance plans.

Skills

Team leadership

Performance metrics

MS Excel

Communication

Education

High school diploma

Management training

Tools

MS Project

Visio

Access

PowerPoint

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life. The anticipated salary range for this position is $54,180 - $100,620. annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods. Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes. Key responsibilities for creating a positive, employee-centric environment include:

• Creating an inspiring team atmosphere with an open communication culture.
• Setting clear team goals.
• Motivating team members to perform their best.
• Listening to team members’ feedback and resolving any issues or conflicts.
• Recognizing high performance and reward accomplishments.
• Encouraging creativity.
• Suggesting and organizing team-building activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee and direct day-to-day operational team in unbilled activity for the designated market.
• Responsible for supporting the local branch offices within the designated market.
• Monitor team performance in resolving new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Research and secure required information from the customer to continue coverage of equipment through the health insurance plan
• Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution
• Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations.
• Perform follow-up to achieve timely reimbursement.
• Provide accountability for market account resolution team, coach, and develop staff.
• Conduct strategic needs assessments to determine support and ensure the teams are highly motivated to achieve the best outcomes for our patients, referral sources, and other clients.
• Monitor trends in transactional activities to determine where efficiencies may be gained through process improvement.
• Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• This position supervises all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.
• Provides direction and guidance in work assignments.
• Provides timely coaching and feedback to staff.
• Ensures work assignments are completed accurately, efficiently and timely.

MINIMUM REQUIRED QUALIFICATIONS

• Education and/or ExperienceHigh school degree or equivalent.5-years-experience in healthcare/health insurance preferred.
• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

SKILLS, KNOWLEDGE AND ABILITIES

• Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional DesignationsN/A

Computer SkillsIntermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

undefined Language Skills English (reading, writing, verbal)

Mathematical Skills Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.