Team Manager, Las Vegas Bellagio

Prada; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Prada is seeking a passionate Brand Ambassador in Las Vegas to lead the Store Team and enhance the Client Experience. The ideal candidate will foster a positive work environment while exceeding sales targets and driving business opportunities.

Exceptional communication skills and a profound understanding of the luxury fashion industry are essential. The position offers the chance to build strong client relationships and mentor a dedicated team, contributing to a dynamic brand atmosphere.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.

Responsibilities

• Drive your team to exceed financial targets and maximize sales performance.
• Ensure all clients feel welcomed and engage in an inspiring journey.
• Cultivate customer relationships to create loyal advocates for the Brand.

Skills

Strong business acumen

Excellent communication skills

Leadership skills

Attention to detail

Flexibility in schedule

Job description

Job Purpose

Being a passionate Brand Ambassador and a business leader, embracing the Brand values and conveying them to the Store Team and Clients to achieve successful product performance, driving actions to meet sales targets and maximizing all commercial opportunities. Guarantee an excellent Client Experience through a successful Client Journey. Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.

Responsibilities

Leading the Business

• Drive your team to exceed financial targets and maximize sales performances, contributing to the success of the store.
• Support the Store Manager to develop and implement business plans through analysis of product performance and proposal of relevant action plans.
• Foster cross‑selling and upselling among product categories.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, and ensuring Prada standards are achieved.
• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own client relations.
• Foster a digital mindset among the team, encouraging and supporting the team to improve client relationships and achieve business objectives.
• Be constantly up‑to‑date on market trends.

Client Journey

• Ensure all clients feel welcomed and engage in an inspiring and engaging journey.
• Trigger clients’ curiosity and guide them through the values and vision of Prada: its unique attitude, intelligence of design, cultural relevance, challenging conventions, and commitment to creativity and innovation.
• Celebrate clients’ individuality, confidence and independence of spirit.
• Display passion through dedication to the job, Group Values and DNA.

Customer Relations Management

• Cultivate customer relationships to create loyal advocates for the Brand and leverage the team to achieve the highest quality of customer profile capture with every transaction.
• Develop a client‑centric mindset, maintain solid client relationships, and enforce meaningful after‑sales experiences.
• Proactively identify opportunities to gain new clients to grow department sales.
• Strengthen client loyalty by supporting the team with client‑centering initiatives.
• Proactively manage customer complaints to ensure relationships are maintained with a positive outcome.

Team Management

• Act as a sales‑leadership role model, support the team with their sales, building and developing a client portfolio.
• Provide consistent coaching, identify development and training needs, partner with HR and L&D to tailor individual development plans.
• Encourage information exchange within the team and develop morning briefings on specific topics.
• Identify talents for internal development opportunities and propose them to the Store Manager.
• Guarantee team development through coaching and follow‑ups on individual action plans.
• Support the Store Manager in market mapping and research.
• Lead by example to ensure the team operates with the highest level of care and respect for the product during ceremonies or procedures.

Store Care

• Support synergy and cooperation between front and back of house.
• Enforce company procedures on cash activity, inventory, logistics, and reporting activities requested by head office.
• Contribute to effective care of company assets.
• Provide feedback and suggestions on departmental needs to the Store Manager and, if necessary, to Visual Merchandising and Merchandising departments.
• Ensure back‑of‑house organization, protect company assets, and maintain staff grooming standards.
• Proactively put company policies and procedures in place while managing all operational activities related to the store.
• Master all company tools and applications, including IT and digital, and keep the team informed of updates.
• Train and inspire the sales team on product knowledge, sales techniques, client services, and company policies.

Knowledge And Skills

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

EEO Statement

Il Gruppo Prada promuove un ambiente di lavoro inclusivo, garantendo pari opportunità a tutti i candidati, indipendentemente da genere, etnia, orientamento sessuale, disabilità, o altre caratteristiche personali. Crediamo che la diversità sia un valore e ci impegniamo a costruire un ambiente di lavoro equo e rispettoso per tutti.