Team Manager-DCC

Tiffany & Co; Washington (District of Columbia); On-site; USD 93,500 - 110,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager to support the Director in leading the sales, operations, and security team within a luxury retail setting in Washington, DC.

You will drive client development, coach staff on the floor, and ensure unsurpassed Tiffany client service. Ideal candidates have a track record in luxury retail management, strong relationship skills, and flexibility to work varied hours in a fast-paced environment.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer‑related experience (e.g., hospitality).
• Proven track record in sales generation and meeting sales targets.
• Flexibility to work non‑traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition in market.
• Proficiency with Microsoft Office and POS systems.

Responsibilities

• Lead and develop the sales, operations, and security team to meet or exceed sales targets.
• Oversee store operations and guest experience in the Director's absence.
• Act as a mentor and coach to drive client development and TEI improvements.
• Maintain relationships with clients and drive hospitality and store experience.
• Model and coach based on client feedback to elevate Tiffany Experience Index.

Skills

Retail store management

Sales leadership

Client relationship management

MS Office suite

POS system proficiency

Flexibility in schedule

Team coaching

Education

College/University degree

GIA coursework / Graduate gemologist (preferred)

Tools

Microsoft Office (Word/Excel/Outlook)

POS system

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

Overview

The Team Manager will support the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed sales targets and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive, and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Key Accountabilities

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.

• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service

Execute in all things with a client‑centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:

• Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.

Talent

Attract, hire, and retain top talent to cultivate a climate of high performance.

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multi‑lingual, highly skilled talent.
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.

• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Required Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer‑related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client‑tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
• Compensation: $93,500 - $110,000.