Team Manager - 2A

Big Bend Hospice; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Big Bend Hospice seeks an RN Team Manager 2A to lead the interdisciplinary team (IDT) in delivering comprehensive hospice care. This full-time role manages clinical resources and determines daily staff utilization while serving as a mentor and resource person for IDT members.

The position emphasizes clinical leadership, staff development, adherence to BBH policies, and ensuring continuous patient care through on-call and after-hours support as needed.

Qualifications

• Current RN license in Florida.
• Hospice experience preferred.
• Must possess valid Florida Driver's License and reliable transportation.

Responsibilities

• Primary clinical and administrative resource for the Interdisciplinary Team (IDT).
• Determines daily utilization of IDT staff.
• Triage clinical calls to IDT members.
• Provide coverage to team members to ensure continuity of care.
• Participate in 24/7 patient care coverage and on-call staffing as needed.
• Plan and coordinate IDT, including weekly IDT meetings and agenda preparation.

Skills

Verbal communication

Written communication

Interpersonal skills

Conflict resolution

Organization

Problem solving

Time management

Mentoring

Leadership

Education

RN License (FL)

Tools

Microsoft Office

Job description

RN TEAM MANAGER 2A

Job Summary:

This full-time RN Team Manager position manages clinical resources for the Big Bend Hospice interdisciplinary team (IDT) and determines the daily utilization of staff and resources. Enhances clinical practice of the team by performing as a role model, mentor, instructor, and resource person.

Supervisory Responsibilities:

This position is responsible for supervising members of their assigned Interdisciplinary Team IDT.

Duties/Responsibilities:

• - Primary clinical and administrative resource for the Interdisciplinary Team [IDT]
• Determines the daily utilization of IDT staff
• - Appropriately triage clinical calls to IDT members
• - Provides coverage/assistance to team members as needed and as patient acuity dictates to ensure continuity of care to all patients on the team
• - Participates in the team responsibility of providing 24-hour/day, 7-day/week patient care as needed
• - Participates in clinical on-call staffing as needed
• - Promotes adherence to Big Bend Hospice [BBH] policies and procedures. Recommends alternate approaches to patient care as indicated
• - Obtains report and monitors ongoing assessments of physical, psychological, social and spiritual needs of the patient, family and patient caregiver and initiates appropriate intervention or referral in collaboration with IDT.
• - Provides education to IDT members regarding symptom control, case management, BBH, community, and financial resources
• - Enhances the clinical practice of IDT staff by performing as a role model, mentor, instructor and resource person
• - Administers direct care to select patient, as deemed appropriate, to maintain own clinical competence and/or to access patient requirements and to provide modeling for staff
• - Assists in determining the appropriate financial classification for patients throughout their continuum of care; i.e., hospitalizations, respite, nursing home placement, revocations, etc.
• - Responsible for daily operations of Interdisciplinary Team (IDT)
• Schedules on-call staffing
• - Plans, organizes and coordinates IDT, including weekly IDT meetings
• - Maintains current patient Kardex at all times
• - Prepares the IDT agenda.
• - Collaborates with other departments, On-Call Nurse and Admissions, to ensure all patient/family care needs are met
• Communication
• - Communicates in a clear and accurate manner. Provides constructive feedback and resolves conflict directly. Assists others to improve group communication skills
• - Assists in providing assessment, planning, implementation and evaluation of team goals
• - Incorporates joint decision-making and unified goal achievement into IDT practice
• - Demonstrates respect and understanding for all clinical disciplines required for quality patient care

Qualifications

• Responsible for Oversight of Staff Performance and Development
• Recognizes, reinforces and enhances the role of all disciplines in the IDT. Promotes professional development of all members of the IDT.
• Assists in reviewing patient care documentation and providing on-site clinical supervisory visits to identify strengths and areas of development for the RN/LPN, Home Health Aides [HHA] and Homemakers [HMKR].
• Assists team members in collecting data related to monitors identified
• Provides data and findings for reporting to CQI Committee
• Assists in the development of team-based education programs for the improvement of patient care
• Gathers written input to the evaluation of IDT staff from the respective discipline coordinator, i.e. FSC, Spiritual Care or Music Therapy
• Encourages staff to pursue certification and actively attend professional organization meetings
• Engages Actively in Professional and Leadership Development
• Identifies specific career goals that are consistent with team goals and BBH mission. Accountable for completion of goals at yearly evaluation.
• Actively participates in a professional organization
• Demonstrates self-motivated professional and personal development by assuming responsibility for continued learning
• Pursues own professional growth through attendance at required in-services, i.e. safety, infection control, and Right to Know law
• Other Functions
• Represents Big Bend Hospice at community activities
• Other duties as assigned by the Clinical Director.
• *Designates Essential Function of the position.
• Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Ability to meet field work schedules.
• Ability to manage physical demands and emotional stress of workload.
• Able to remain calm and troubleshoot/handle patient/family crisis situations.
• Able to perform each and every one of the responsibilities described to continue at-will employment with Big Bend Hospice.
• Education and Experience:
• Current RN license
• Minimum of two [2] years Hospice experience preferred
• Oncology or home health nursing experience preferred with at least one [1] year acute and medical surgical nursing
• Must maintain current valid Florida licensure as RN
• Must possess a valid Florida Drivers' License, current auto insurance, and reliable transportation

Employee exemplifies the BIG BEND HOSPICES core values:

• Respect - Honor the dignity, perspectives, and contributions of every individual
• Excellence - Consistently aim to exceed high quality standards
• Integrity - Be truthful, trustworthy, and transparent
• Accountability - Take ownership of actions, decisions, and outcomes
• Compassion - Act with kindness

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organizations facilities.