Team Leader / Shift Supervisor

Gregorys Coffee; Ontario (CA); Híbrido; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Gregory's Coffee seeks a Team Lead to oversee store operations, uphold quality and cleanliness, and lead by example during all operating hours. This hands-on role requires flexible scheduling and collaboration with other leaders to cover needs.

You will coach staff, ensure health standards, manage guest concerns, and drive revenue through staff development and proactive service. This position emphasizes customer focus and operational excellence across departments.

Formación

• Experience leading store teams and coordinating multiple roles.
• Knowledge of health and safety standards and compliance.
• Ability to coach and develop staff to deliver high service standards.

Responsabilidades

• Lead teams to uphold quality, service, and cleanliness at all hours.
• Coach teams to provide 5-star service and a guest-first mindset.
• Proactively manage customer concerns and feedback, including online reviews.
• Oversee HR tasks, labor compliance, and communication of policy changes.
• Monitor and control labor, inventory, and COGS to protect profitability.
• Maintain store facilities, equipment, and cleanliness; lead monthly deep-clean tasks.
• Build relationships with customers and drive grassroots marketing initiatives.
• Cover multi-unit responsibilities when Store Leader or ML is unavailable.

Conocimientos

Team leadership

Customer service

Training & development

Labor law compliance

Inventory management

Descripción del empleo

The Team Lead plays a crucial role in the operations of a Gregory's location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The Team Lead will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Lead will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.

This role will oversee and manage the following:

People Development

Ensure teams are upholding our high standards, leading by example and educating each member of the team

Identify and work with high potential baristas that can be developed into our next great leaders

Operational Standards

Ensure all existing and new operational standards are being executed as prescribed

Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held

Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time

Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal

Ensure stores are kept immaculately clean, organized, and well merchandised at all times

Service Standards

Work side by side with teams to lead by example in 5-star service

Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed

Proactively manage customer concerns/issues and coach teams on how to do the same

Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store

Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business

Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews

Facilities & Maintenance

Proactively clean, service, and maintain all equipment and fixtures in your stores

Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished

Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

HR Management

Ensure you and your team are compliant with employee labor laws

Ensure changes to labor laws are thoroughly communicated with your teams

Working with your SL/Multi-Unit to assist them in proactively managing employee issues by having regular conversations with your team

Work closely with SL/Multi-Unit to manage each of your store’s controllable profit areas: sales, labor, and COGS

Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store

Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits

Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets

Ensure monthly inventory counts are completed and submitted accurately

Additional Expectations

This is a hands-on role: TL's are expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success

There is no set schedule for this role. Team Leads are expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.

Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing

Actively embody our company values and live them every day.

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