Team Leader - Shift Manager

Jack in the Box JOLIET; Joliet (IL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Jack in the Box Joliet is seeking a Team Leader / Shift Manager to lead a dynamic crew and deliver fast, friendly, and quality service.

You will open and close the restaurant, supervise team members, coach for guest satisfaction, manage cash handling and ensure safety standards while controlling costs. Growth opportunities and competitive pay accompany a flexible schedule.

Qualifications

• Experience in fast food or QSR supervisory role preferred.
• Strong leadership and team management in a fast-paced environment.
• Flexible shifts including nights, weekends, and holidays.
• Basic math and cash handling skills.
• Excellent communication and customer service skills.
• Food handler certification or willingness to obtain upon hire.
• Must be at least 18 years of age.

Responsibilities

• Supervise and lead team members during assigned shifts to ensure smooth restaurant operations.
• Maintain food quality, safety, and cleanliness standards in compliance with company and health regulations.
• Open and/or close the restaurant, including cash handling, drawer counts, and end-of-shift reporting.
• Coach, motivate, and support crew members to meet performance and guest satisfaction goals.
• Monitor and manage inventory, food prep, and waste to control costs.
• Resolve customer complaints quickly and professionally to ensure a positive guest experience.
• Ensure team compliance with Jack in the Box policies, procedures, and safety standards.

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

About the Role

Jack in the Box Joliet is looking for an energetic and motivated Team Leader / Shift Manager to join our team! In this role, you'll lead a dynamic team to deliver fast, friendly, and quality service that keeps our guests coming back. If you're passionate about people, food, and fast-paced environments, this is your opportunity to grow!

Responsibilities

• Supervise and lead team members during assigned shifts to ensure smooth restaurant operations
• Maintain food quality, safety, and cleanliness standards in compliance with company and health regulations
• Open and/or close the restaurant, including cash handling, drawer counts, and end-of-shift reporting
• Coach, motivate, and support crew members to meet performance and guest satisfaction goals
• Monitor and manage inventory, food prep, and waste to control costs
• Resolve customer complaints quickly and professionally to ensure a positive guest experience
• Ensure team compliance with Jack in the Box policies, procedures, and safety standards

Requirements

• Previous experience in a fast food, quick service restaurant (QSR), or food service supervisory role preferred
• Strong leadership and team management skills in a fast-paced environment
• Reliable, punctual, and able to work flexible shifts including nights, weekends, and holidays
• Basic math and cash handling skills required
• Excellent communication and customer service skills
• Food handler certification or willingness to obtain upon hire
• Must be at least 18 years of age

About Us

Jack in the Box is one of America's most iconic fast food brands, known for its bold menu, late-night hours, and commitment to giving guests exactly what they crave. Our Joliet location is proud to serve the local community with great food and even better service. We invest in our employees with competitive pay, flexible scheduling, and real opportunities for advancement within our team.