Team Leader, Sales

Crate and Barrel; Costa Mesa (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader-Sales to maximize store performance by supporting the Assistant Store Leader in executing plans and delivering an engaging customer experience.

You will lead a designated team on the sales floor, coach associates, and partner with leadership to drive results while ensuring operations run smoothly and customers receive gracious service.

Qualifications

• 1+ years customer service or retail experience.
• High school diploma/GED or equivalent.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• 2+ years customer service or retail leadership experience preferred.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and follow Crate and Barrel/CB2 Associate Guide policies and procedures.
• Promote sales as they pertain to, or are driven by, the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results and customer feedback.
• Ensure all customers are provided gracious, quick and efficient service.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Delegation

Data entry

Sales floor

Education

High school diploma

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

Maximize company sales growth and profitability by supporting the Assistant Store Leader in executing company plans and strategies to deliver an engaging experience to every customer, every time.

A day in the life as a Team Leader-Sales...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We'd love to hear from you if...

• 1+ years customer service or retail experience
• High school diploma/GED or equivalent
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• 2+ years customer service or retail leadership experience preferred