Team Leader, Safe Options Support (SOS)

ACMH, INC.; New York (NY); On-site; USD 91,000 - 112,000; Full time

Job summary

ACMH is seeking a Team Leader for Safe Options Support to oversee all operations of the program based in Midtown Manhattan, with potential travel throughout NYC. The role reports to the Senior Director for SOS and runs Monday–Friday, 9:00am–5:00pm, ensuring 24/7 crisis coverage via coordination with the SOS Hub.

The successful candidate will supervise a multidisciplinary team, manage outreach, audits, and quality improvement projects, and develop partnerships with hospitals, transit authorities,

Qualifications

• Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or related field.
• Minimum 3–5 years post-master’s experience in behavioral health and criminal justice settings.
• Previous management and supervisory experience preferred.

Responsibilities

• Oversee day-to-day operations of the SOS program in accordance with standards.
• Coordinate multidisciplinary team through supervision and training.
• Lead program outreach at transit hubs, hospitals, and shelters with transition planning.
• Develop partnerships with MTA, hospitals, NYPD, and housing providers.
• Conduct internal audits and report gaps to the SOS Hub QPM Department.
• Direct 24/7 crisis response via on-call coordination with the SOS Hub.

Skills

Homeless services knowledge

Staff supervision

Crisis management

Regulatory compliance

Report writing

Health IT familiarity

Education

Master’s degree or higher in Social Work / related field

Tools

MS Word

Excel

PowerPoint

Job description

Position

Team Leader, Safe Options Support (SOS)

Function

Responsible for overall operations of the program.

Reports to

Senior Director for Safe Options Support (SOS)

Location

Based in Midtown (Manhattan) with potential travel throughout NYC

Schedule

Mondays through Fridays (9:00am-5:00pm)

Tasks

• In partnership with the State Office of Mental Health and the central SOS Hub team oversee the creation of a multi-disciplinary SOS community support team;
• On formation of the team manage management the day to day operations in accordance with internal and external regulatory standards and guidelines;
• Coordinate program outreach at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
• Develop meaningful and lasting partnerships with key community stakeholders including MTA Station Managers, local hospital, NYPD, Shelter operators and housing providers;
• Facilitate case reviews on ‘members at risk’ with community partners and document recommendations;
• Oversee and or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the SOS Hub QPM Department on gaps in care or areas for continued improvement;
• Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care;
• Ensures that internal and external regulatory agency standards and requirements are met;
• Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures, specific to the organization of hire;
• Provide regular individual and group supervision to a multi-disciplinary team and orient new team members to policy and procedures as well as provide ongoing training and mentorship;
• Coordinate weekly staff schedules to ensure adequate staff coverage;
• Manage SOS teams on-call requirements ensuring that 24/7 crisis response is available;
• Work with SOS HUB’s Single Point Of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment;
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences;

Requirements

Essential Knowledge, Skills and Abilities

• Experience working with homeless and/or precariously housed populations preferred but not required;
• Experience managing and supervising program staff in a community mental health setting;
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems a plus.
• Knowledge of counseling principles and methods for mental illness and substance use disorders;
• Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff;
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques;
• Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients;
• Ability to prepare accurate and timely reports;
• Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint.

Minimum Education And Experience Requirements

Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field. A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population. Previous management and supervisory experience preferred.

Salary

$101,368 plus generous benefits.

About ACMH

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.