Team Leader, Operations

Crate and Barrel; New Jersey; On-site; USD 42,000 - 62,000; Full time

Job summary

Crate and Barrel in New Jersey seeks a Team Leader – Operations to oversee merchandise flow and store operations. You will lead, plan, and supervise merchandising and stock teams, coordinating with the Assistant Store Leaders for Operations and Visual to ensure a customer-ready salesfloor.

You will mentor staff, manage inventories and back-of-house standards, and drive margin protection through efficient operations and cost control. Strong communication and collaborative leadership are essential.

Qualifications

• 1+ years customer service or retail leadership experience.
• Proficient with Microsoft Office and Google applications.
• Full-Time roles require open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload with Assistant Store Leader.
• Coach associates and maintain a strong presence in the department.
• Support performance and development for the designated team.
• Provide timely feedback to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service, operations, and procedures.
• Promote sales and act as Leader On Duty (LOD).
• Review business results and customer feedback with leadership.
• Ensure gracious, quick, and efficient customer service.

Skills

Customer service

Retail leadership

Team mentoring

Communication

Problem solving

Tools

Microsoft Office

Google applications

Job description

Organized, efficient, and adaptable, the Team Leader – Operations ensures seamless merchandise flow and store operations. Supporting the Assistant Store Leaders for Operations and Visual, you lead, plan, and supervise merchandising and stock teams, adjusting priorities and schedules to keep the salesfloor customer-ready. You manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment and back-of-house standards, and maintain control of store expenses, including supplies, packaging, and truck scheduling. You protect margin through safe product handling and effective management of second-quality and clearance items. As a mentor and leader, you communicate the design vision, provide feedback, and foster collaboration across teams to deliver operational and visual excellence.

A day in the life as a Team Leader, Operations...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have…

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends