Team Leader, Operations

Crate and Barrel; Naperville (IL); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader – Operations in Naperville to oversee merchandise flow, stock teams, and store operations. You will coordinate with the Assistant Store Leader for Operations and Visual, plan schedules, and ensure the salesfloor is customer-ready across front-of-house and back-of-house.

The role requires a strong focus on customer service, margin protection, and mentoring teams. You will lead day-to-day activities as Leader On Duty and help drive store performance

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem solving skills.
• Demonstrated ability to execute and drive results.
• Must spend significant time on the sales floor interacting with customers and associates.
• Full-time schedule with nights, weekends, and holidays as needed.

Responsibilities

• Lead designated team and manage associate workload as determined with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, and policies.
• Promote sales as they pertain to the position and act as Leader On Duty (LOD).
• Review business results, execution of plans, and customer feedback with the Assistant Store Leader.
• Ensure customers receive gracious, quick and efficient service.

Skills

Communication

Interpersonal skills

Organization

Time management

Problem solving

Customer service

Retail leadership

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

Organized, efficient, and adaptable, the Team Leader – Operations ensures seamless merchandise flow and store operations. Supporting the Assistant Store Leaders for Operations and Visual, you lead, plan, and supervise merchandising and stock teams, adjusting priorities and schedules to keep the salesfloor customer-ready. You manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment and back-of-house standards, and maintain control of store expenses, including supplies, packaging, and truck scheduling. You protect margin through safe product handling and effective management of second-quality and clearance items. As a mentor and leader, you communicate the design vision, provide feedback, and foster collaboration across teams to deliver operational and visual excellence.

A day in the life as a Team Leader, Operations...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What youll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have…

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends