Team Leader, Operations

Euromarket Designs Inc.; Costa Mesa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Euromarket Designs Inc. in Costa Mesa, CA seeks a Team Leader – Operations to supervise merchandising and stock teams, oversee store operations, and ensure a customer-ready sales floor.

You will mentor, plan, and adjust priorities with the Assistant Store Leader, managing inventory, back-of-house standards, and store expenses while protecting margins through effective product handling. The role requires strong communication, organization, and problem-solving skills, with a preference for retail

Qualifications

• 1+ years of customer service or retail leadership preferred.
• Experience using Microsoft Office, Google applications, and POS systems.
• Full-time availability including nights, weekends, and holidays.

Responsibilities

• Lead designated team and manage workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong presence in the department.
• Support performance and development efforts for the team to encourage growth.
• Provide timely feedback to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service, operations, and policies.
• Focus on promoting sales and act as Leader On Duty (LOD).
• Communicate with leadership to review business results and customer feedback.
• Ensure customers receive courteous, quick, and efficient service.

Skills

Customer service

Retail leadership

Communication

Time management

Problem solving

Mentoring

Flexibility

Tools

Microsoft Office

POS systems

Google Workspace

Job description

Organized, efficient, and adaptable, the Team Leader – Operations ensures seamless merchandise flow and store operations. Supporting the Assistant Store Leaders for Operations and Visual, you lead, plan, and supervise merchandising and stock teams, adjusting priorities and schedules to keep the salesfloor customer-ready. You manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment and back-of-house standards, and maintain control of store expenses, including supplies, packaging, and truck scheduling. You protect margin through safe product handling and effective management of second-quality and clearance items. As a mentor and leader, you communicate the design vision, provide feedback, and foster collaboration across teams to deliver operational and visual excellence.

A day in the life as a Team Leader, Operations...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have…

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends