Team Leader/Manager

Chick-fil-A; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free employee meal on every shift

Fun work environment

Flexible scheduling (Sundays closed)

Learning from experienced leaders

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to support daily operations in a busy restaurant environment. You will lead shifts, ensure guest satisfaction, and help train new team members while upholding Chick-fil-A standards and culture.

This role emphasizes strong communication, teamwork, and the ability to stay organized during peak times. Saturday and Friday availability is required, with Sundays closed at many locations.

Qualifications

• Smile and be engaging with guests.
• Maintain eye contact and speak enthusiastically.
• Build emotional connections and deliver superior guest service.
• Demonstrate reliability and strong communication in a fast-paced restaurant.
• Work well in a team and contribute to a positive work culture.
• Handle training and lead by example to motivate others.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Run meals and rest breaks, and manage opening/closing duties.
• Provide immediate and respectful responses to guest needs.
• Assist in training new hires and set a positive shift tone.
• Be a friendly, encouraging team player and lead by example.
• Count drawers and finalize day’s work with accuracy.
• Communicate clearly in both written and spoken form.

Skills

Smile

Eye contact

Enthusiastic speaking

Guest service

Team player

Communication

Reliability

Fast-paced adaptability

Job description

Position Type:

• Full-time (open availability is highly preferred) and Part-time (at least 25 hours/week)
• Must be available to work Fridays & Saturdays
• Must be 18 years or older

Our Benefits Include:

• FREE Employee Meal on every shift
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Run meal and rest breaks
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times.

Our Team Leaders are responsible for supporting senior leadership in executing daily operations, celebrating our Team Members' successes while also keeping Team Members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at Chick-fil-A® Topanga & Roscoe is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.