Team Leader - Livingroom

TRILOGY BEHAVIORAL HEALTHCARE; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance (BCBS of IL)

Vision Insurance

Life Insurance

Long-Term & Short-Term Disability

Pet Insurance

FSA (Health, Dependent Care, Transit)

EAP

403(b) Retirement Plan with Employer M

FREE Virtual Primary Care, Urgent Care

PAID Maternity/Paternity leave

Job summary

Trilogy Behavioral Healthcare in Chicago seeks a Team Leader for Crisis Diversion and Community Engagement to provide shift-level leadership for Living Room and CORS programs. You will supervise Peer Crisis Support Specialists, coordinate daily operations, and foster a recovery-oriented, trauma-informed environment.

The role balances direct guest support with operational oversight, staff development, and collaboration with community partners to ensure timely, compassionate services and adherence

Qualifications

• Bachelor's degree preferred in related field.
• CRSS certification preferred or ability to obtain within organizational expectations.
• Minimum of three years in behavioral health, crisis services, peer support, or related field.
• Previous leadership, supervisory, or shift lead experience preferred.
• Knowledge of recovery-oriented systems of care and trauma-informed practices.
• Strong interpersonal, communication, conflict resolution, and organizational skills.
• Ability to support individuals in mental health or behavioral crises.
• Experience with multidisciplinary teams and community partners.
• Proficiency with electronic health records and documentation systems.
• Valid driver's license and reliable transportation.
• Flexibility to work evenings, weekends, and holidays.
• Lived experience with mental health or substance use recovery valued.

Responsibilities

• Provide day-to-day leadership, supervision, coaching, and support to Peer Crisis Support Specialists during assigned shifts.
• Coordinate daily operations of Living Room and CORS programs to ensure safe, effective services.
• Monitor staffing, guest flow, service delivery, and environmental safety; make real-time decisions.
• Serve as primary contact for operational concerns, guest issues, and staff questions during shifts.
• Model trauma-informed, person-centered, and recovery-focused practices in all interactions.
• Support crisis intervention, de-escalation, wellness and safety planning with guests.
• Ensure welcoming, inclusive environment that promotes hope and self-determination.
• Provide mentoring and feedback to staff; facilitate recovery groups and community activities.
• Collaborate with internal programs and community partners for continuity of care.
• Maintain accurate, timely documentation and compliance with policies and regulations.

Skills

Leadership

Supervision

Coaching

Crisis Intervention

Trauma-Informed Care

Communication

Collaboration

Documentation

Problem Solving

Guest/Client Focus

Education

Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or related field

Tools

Electronic Health Records (EHR)

Job description

Location: 1400 W Greenleaf Ave Chicago IL 60626

The Team Leader, Crisis Diversion and Community Engagement provides shift-level leadership and operational oversight for the Living Room and Community Outreach Recovery Supports (CORS) programs. As a working supervisor, this role supports staff, coordinates daily operations, ensures high-quality peer-led services, and promotes a welcoming, recovery-oriented environment. The Team Leader serves as the primary point of support during assigned shifts, modeling trauma-informed, person-centered care while ensuring compliance with organizational, regulatory, and program standards.

The Team Leader plays a critical role in maintaining the integrity and effectiveness of the Living Room model by balancing direct service responsibilities with day-to-day operational leadership. This position promotes staff development, supports continuous improvement, and fosters collaboration with community partners to ensure guests receive timely, compassionate, and recovery-focused support. The Team Leader serves as a role model for peer-led practice and helps cultivate a culture of accountability, inclusion, and service excellence.

• Provide day-to-day leadership, supervision, coaching, and support to Peer Crisis Support Specialists and Senior Peer Crisis Support Specialists during assigned shifts.
• Coordinate daily operations of the Living Room and Community Outreach Recovery Supports (CORS) programs to ensure services are delivered safely, effectively, and in accordance with program standards.
• Monitor staffing, guest flow, service delivery, and environmental safety needs, making real-time decisions to support smooth operations and positive guest experiences.
• Serve as the primary point of contact for operational concerns, guest issues, staff questions, and emergent situations during assigned shifts.
• Model and reinforce recovery-oriented, trauma-informed, strengths-based, culturally responsive, and person-centered practices in all interactions.
• Support staff in crisis intervention, de-escalation, wellness planning, safety planning, recovery planning, and problem-solving with guests experiencing behavioral health challenges.
• Ensure guests are welcomed in a respectful, inclusive, and non-coercive environment that promotes hope, recovery, and self-determination.
• Monitor the quality and consistency of peer support services and provide real-time feedback, mentoring, and guidance to staff.
• Facilitate and support recovery groups, wellness activities, educational opportunities, and community-building experiences.
• Assist guests with accessing community resources, care transitions, referrals, and ongoing behavioral health, recovery, and social support services.
• Collaborate with internal programs and community partners to support continuity of care and successful transitions for guests.
• Ensure accurate, timely, and compliant completion of all required documentation, including service records, shift logs, incident reports, and operational records.
• Support staff in meeting documentation, compliance, and electronic health record requirements.
• Identify and communicate operational, staffing, quality, and compliance concerns to leadership and assist with implementing solutions.
• Support employee onboarding, training, coaching, and professional development activities.
• Promote a culture of accountability, teamwork, inclusion, professionalism, and continuous improvement.
• Participate in staff meetings, training activities, quality improvement initiatives, and program development efforts.
• Maintain compliance with agency policies and procedures, HIPAA regulations, accreditation standards, grant requirements, and applicable state and federal regulations.
• Represent Trilogy Behavioral Healthcare professionally during community outreach, partnership activities, and stakeholder engagements.
• Perform other duties as assigned to support program operations and organizational objectives.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field preferred.
• Certified Recovery Support Specialist (CRSS) certification preferred or the ability to obtain certification within organizational expectations.
• Minimum of three years of experience in behavioral health, crisis services, peer support, recovery support services, or a related field.
• Previous leadership, supervisory, or shift lead experience preferred.
• Knowledge of recovery-oriented systems of care, trauma-informed practices, and peer support principles.
• Strong interpersonal, communication, conflict resolution, and organizational skills.
• Ability to effectively support individuals experiencing mental health, substance use, or behavioral health crises.
• Experience working collaboratively with multidisciplinary teams and community partners.
• Demonstrated ability to provide coaching, mentorship, and support to staff.
• Proficiency with electronic health records and documentation systems.
• Ability to maintain accurate, timely, and compliant documentation.
• Valid driver's license and reliable transportation required.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed to support program operations.
• Commitment to fostering an inclusive, culturally responsive, and recovery-focused environment.
• Lived experience with mental health recovery and/or substance use recovery is highly valued.
• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• EAP
• 403(b) Retirement Plan with Employer Match

Qualifications

Licenses & Certifications

Required

IMCAT

CRSS

Car Insurance

DL

Preferred

CADC

IMCANS

Equal Opportunity Employer
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