Team Leader, Kitchen Department

Crate and Barrel; Durham (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader – Customer Experience & Outreach to drive sales and store excellence by leading and coaching the sales team. You will recruit, train, and mentor associates while supporting events, brand presentation, and financial controls.

You will spend significant time on the sales floor, coaching, and ensuring a high-quality in-store experience for customers across clienteling, Registry, and concierge activities.

Qualifications

• Extensive customer service or retail leadership experience.
• Ability to coach and develop a sales team.
• Proven communication and interpersonal skills.
• Strong organizational and time management abilities.
• Familiarity with store systems and technology.

Responsibilities

• Lead designated team and manage associate workload as determined with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and apply company policies including loss prevention, security and safety guidelines.
• Promote sales as they pertain to or are driven by the Leader On Duty (LOD).
• Review business results, execution of plans, and customer feedback with leadership.
• Ensure all customers receive gracious, quick, and efficient service.

Skills

Customer service

Retail leadership

Coaching & development

Communication skills

Team scheduling

Education

High school diploma

Tools

Microsoft Office

Store systems

Job description

Energetic and customer-focused, the Team Leader – Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader – Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.

A day in the life as a Team Leader, Customer Experience & Outreach...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have…

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends