Team Leader: Guest Experience & Ops

Bolay Enterprises, LLC; Florida; On-site; USD 40,000 - 55,000; Full time

Job summary

A fast-casual restaurant chain in Town of Florida is seeking a Team Leader to oversee daily operations and support team members. In this role, you will lead the team to ensure product quality and operational efficiency while fostering a positive environment. The ideal candidate will have strong people skills and a passion for delivering exceptional guest service. Opportunities for career growth are available.

Qualifications

• Strong leadership skills including coaching and motivating a team.
• Ability to maintain high standards of cleanliness and food safety.
• Experience in guest service and resolving complaints.

Responsibilities

• Lead and coach team members to ensure operational efficiency.
• Assist in planning and leading task completion.
• Provide comprehensive training on restaurant operations.
• Monitor and maintain restaurant cleanliness.
• Handle guest complaints and enhance guest experiences.

Skills

Excellent people skills

Quality focus

Positive energy

Conflict resolution

Operational excellence

Proactive attitude

Job description

Position Overview:Ready to take the next step in your leadership journey? As a Team Leader at Bolay, you’ll play a key role in overseeing daily operations and supporting both the front-line team and restaurant leadership. In this entry-level supervisory role, you’ll lead and coach team members to ensure product quality, operational efficiency, and exceptional guest service. With a focus onteamwork, integrity, excellence,andstewardship, you'll foster a positive, high-energy environment that contributes to the restaurant's success and upholds our standards of excellence.

At Bolay, we’re not just serving food—we’re creating experiences that fuel our guests and our team members to be their best. If you're passionate about leadership and delivering outstanding service, we want YOU to join our team!

Our Purpose:To fuel people to be their best.

Our Mission:To drive positive experiences with better for you food and genuine hospitality.

Bolay Fresh Bold Kitchen is on a mission to build a WINNING TEAM, one great Team Member at a time. Bolay is one of the fastest growing fast-casual concepts and has ample opportunities for career growth. We are here to redefine what a career in the industry can truly mean. We are here to create a platform for success for EVERY single team member who walks through our doors. To encourage and promote greatness and offer the opportunity to reach your full potential and be the very best version of yourself. It's all here, ready for the taking. We're in the people business. We just happen to serve great food, and we can't wait to meet you.

A day in the life of a Team Leader…

What You’ll Do:

• Lead and Coach Team Members:Guide, coach, and support hourly team members to ensure operational efficiency, product quality, and outstanding guest service.
• Task Management:Assist in planning and leading the completion of all job task assignments, ensuring adherence to safety, food safety, sanitation, and security procedures.
• Training and Development:Utilize company training tools to provide team members with comprehensive training on all aspects of restaurant operations.
• Facility Maintenance:Assist the leadership team in maintaining restaurant equipment and ensuring the facility meets company guidelines for cleanliness and safety.
• Administrative Duties:Perform regular administrative tasks including register and safe audits, deposit of company funds, and reporting of guest and team member accidents; investigate, resolve, and respond to guest complaints.
• Guest Relations:Handle guest complaints and resolve issues promptly to ensure satisfaction and enhance the guest experience.
• Compliance and Meetings:Attend regularly scheduled store, region, and company meetings, stay current with all federal, state, and local certifications (alcohol, food safety, etc.).
• Cleanliness:Monitor the interior and exterior cleanliness of the restaurant at all times, initiating clean-up as needed to maintain a safe and welcoming environment.
• Other Duties:Perform additional tasks as assigned by leadership in accordance with company policies and procedures.

What You Bring to the Table:

• You’ve gotexcellent people skills– you love engaging with guests and inspiring your team.
• Quality is your middle name– you believe in getting it right, 100% of the time.
• You bring afun, positive energyto every shift and keep the atmosphere upbeat and exciting.
• You know how to keep your teammotivated, safe, and free from harassment, while making sure they grow and thrive.
• A passion for providing excellent guest service and maintaining high standards of food quality, cleanliness, and safety
• Ability to work in a fast-paced environment while maintaining focus on operational excellence
• A proactive attitude with a commitment to continuously improving team performance and guest experiences

What it takes

• Neat Appearance with an Outgoing, Friendly Personality, Team Player & “Can Do” Attitude
• Ability to effectively multi-task in a fast-paced environment
• Great Communication and writing skills
• Relationships over transactions - Focus on the experience and creating lifelong relationships. Connect with people.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Flexibility to work various shifts, including weekends and holidays, to meet the restaurant’s needs

Requirements

• Stand up/be on your feet for long periods of time
• Able to lift over 25lbs
• Use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrist
• Maintain a clean and neat work station following health code and sanitation standards

Bolay Fresh Bold Kitchen Accolades and Achievements

• Voted FORBES 500 Best Start Up Employers 2020
• Voted Glassdoor’s Best Place to Work 2019/2020
• Voted Great Place to Work 2019/2020

Bolay Fresh Bold Kitchen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program please visit Everify.com