Team Leader: Growth Path, Training & 401k Benefits

Express Wash Concepts; Grove City (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match up to 4%

Unlimited Wash Club Membership

Paid vacation

Educational reimbursement

Uniforms provided

Job summary

Express Wash Concepts is seeking a Team Leader in Grove City, OH to support site operations and deliver exceptional customer service. You will help boost sales, uphold quality standards, and lead a team through the wash process with a focus on customer satisfaction.

The role requires a high school diploma or current enrollment, flexible weekend hours, and a professional appearance. Training, uniforms, and growth opportunities are available within a fast-paced environment.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales growth

Education

High school diploma

Tools

Retail equipment operation

Job description

Express Wash Concepts is seeking a Team Leader in Grove City, OH to support site operations and deliver exceptional customer service. You will help boost sales, uphold quality standards, and lead a team through the wash process with a focus on customer satisfaction.

The role requires a high school diploma or current enrollment, flexible weekend hours, and a professional appearance. Training, uniforms, and growth opportunities are available within a fast-paced environment.